topic Does Sky cancel your old package when you change to Sky glass in Sky Glass

Does Sky cancel your old package when you change to Sky glass

JenBally — Sun, 23 Feb 2025 19:28:42 GMT

Probably a stupid question

I upgraded to Sky glass which is coming in a couple of days

does Sky automatically cancel my old Sky q package when I set up the glass or do I need to do anything

didnt think at the time but now worried I'll be stuck with 2 packages to pay for

thanks I advance

Re: Does Sky cancel your old package when you change to Sky glass

SKY1992bf — Sun, 23 Feb 2025 19:32:04 GMT

@JenBally It's automatically cancelled

there may be a cross over in billing but any overpayment on Q will be refunded

you will also need to return the Q hardware

Re: Does Sky cancel your old package when you change to Sky glass

JenBally — Sun, 23 Feb 2025 19:41:28 GMT

Amazing, thank you

i assumed so but had a panic moment.

Thank you

Re: Does Sky cancel your old package when you change to Sky glass

Jporch316 — Sun, 23 Feb 2025 21:01:21 GMT

@JenBally wrote:
Probably a stupid question

I upgraded to Sky glass which is coming in a couple of days
does Sky automatically cancel my old Sky q package when I set up the glass or do I need to do anything

didnt think at the time but now worried I'll be stuck with 2 packages to pay for

thanks I advance

As soon as you activate your glass (happens in the initial setup of the tv) your Q account will cancel

you will get notified when to send your sky q box(es) back .