topic Bluetooth failures. in Sky Glass

Bluetooth failures.

KM15 — Thu, 20 Feb 2025 21:09:15 GMT

I have to use Bluetooth receiver to connect to hearing loop (severe hearing loss) . Device is listed and Auto Connect switched on. Screen shows deep ice connected but no sound output. I have to click on Forget this Device and then restore it as a new device. It then connects and sound is restored. This is a recent problem as it used to Auto Connect when switched on. Seems to be a problem with the Glass TV rather than the device.

Re: Bluetooth failures.

Anonymous — Fri, 21 Feb 2025 06:42:34 GMT

Have you tried step 3 on this guide? It sounds like it is connected but not set as the output, this guide may correct that.

Re: Bluetooth failures.

CelinaMatt319 — Fri, 21 Feb 2025 09:40:53 GMT

Maybe you can try updating your Sky Glass ! Outdated firmwares most times causes malfunctions . Also make sure if the device is nearby to be able to get cnnected.

Re: Bluetooth failures.

KM15 — Sun, 23 Feb 2025 15:39:42 GMT

Thanks, but the settings are all correct. TV shows the device is connected and sound is Bluetooth but sound output is speakers only and nothing via Bluetooth. If I disconnect (Forget this device) and then click on add new device it connects correctly and I get Bluetooth sound output. Seems to be a problem with the Glass TV and not the Bluetooth device. Frustrating to have to do this each time I turn on the TV.

Re: Bluetooth failures.

KM15 — Sun, 23 Feb 2025 15:50:46 GMT

Thanks. Seems that firmware updates are not automatic and I have to crawl under the TV stand, switch off at plug, whilst pressing reset button (need to be a bit of a contortionist at 85) and then wait for Glass TV to reconnect - and then go through all the password settings for Sky, Prime, etc. to get service back. Did it this morning and Bluetooth device connected automatically - so fingers crossed that this has solved problem.