https://helpforum.sky.com/t5/Sky-Glass/Sky-remote-not-working/m-p/4911353#M158889 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4330990">@Theboss1</a>&nbsp; We are customers on the forum and not Sky. &nbsp;You will need to call then or if you are still within your warranty you can request a replacement&nbsp;at the following link:&nbsp;<A href="https://www.sky.com/help/forms/streaming-tv-remote" target="_blank"><SPAN>Streaming TV replacement remote </SPAN></A><SPAN>&nbsp;(you will need to sign into your MySky account).</SPAN></P><P>&nbsp;</P><P>You could also try to get your old one working again &nbsp;by holding the remote at both ends and giving it a gentle twist as though you were wringing out a cloth. &nbsp;Even though it sounds an unlikely solution it has got many faulty remotes working again (including my own).</P><P>&nbsp;</P> Fri, 14 Feb 2025 18:32:03 GMT Fothergill1 2025-02-14T18:32:03Z https://helpforum.sky.com/t5/Sky-Glass/Sky-remote-not-working/m-p/4911349#M158888 <P>Hi there, is it possible to send out new remote as it is not working sky glass green</P> Fri, 14 Feb 2025 18:24:13 GMT https://helpforum.sky.com/t5/Sky-Glass/Sky-remote-not-working/m-p/4911349#M158888 Theboss1 2025-02-14T18:24:13Z https://helpforum.sky.com/t5/Sky-Glass/Sky-remote-not-working/m-p/4911353#M158889 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4330990">@Theboss1</a>&nbsp; We are customers on the forum and not Sky. &nbsp;You will need to call then or if you are still within your warranty you can request a replacement&nbsp;at the following link:&nbsp;<A href="https://www.sky.com/help/forms/streaming-tv-remote" target="_blank"><SPAN>Streaming TV replacement remote </SPAN></A><SPAN>&nbsp;(you will need to sign into your MySky account).</SPAN></P><P>&nbsp;</P><P>You could also try to get your old one working again &nbsp;by holding the remote at both ends and giving it a gentle twist as though you were wringing out a cloth. &nbsp;Even though it sounds an unlikely solution it has got many faulty remotes working again (including my own).</P><P>&nbsp;</P> Fri, 14 Feb 2025 18:32:03 GMT https://helpforum.sky.com/t5/Sky-Glass/Sky-remote-not-working/m-p/4911353#M158889 Fothergill1 2025-02-14T18:32:03Z