topic Re: Sky Glass Connection issue in Sky Glass

Sky Glass Connection issue

Gloria9 — Wed, 12 Feb 2025 20:40:54 GMT

I tried to connect my Sky Glass to the WiFi in my apartment but failed. The property told me that I couldn't use other broadband services other than that. How can I start my TV using the WiFi service in my room?

Many thanks.

Re: Sky Glass Connection issue

TimmyBGood — Wed, 12 Feb 2025 21:00:54 GMT

@Gloria9

Is this a managed internet service which requires you to submit a device MAC address?

Re: Sky Glass Connection issue

Gloria9 — Wed, 12 Feb 2025 21:02:15 GMT

Yes it is.

Re: Sky Glass Connection issue

TimmyBGood — Wed, 12 Feb 2025 21:04:10 GMT

@Gloria9

OK: that's a bit of a problem because I don't think it's possible to get to a menu item that shows a MAC address until the set is activated.

Re: Sky Glass Connection issue

Gloria9 — Wed, 12 Feb 2025 21:06:29 GMT

But the broadband provider requires me to register the MAC first before connecting to the device.

Re: Sky Glass Connection issue

TimmyBGood — Wed, 12 Feb 2025 21:30:37 GMT

@Gloria9

I understand: unfortunately this doesn't appear to be a situation which Sky anticipated when they designed the Glass system (and decided not to include a MAC address label)

To be fair, no domestic broadband has such a requirement: it's only found in managed environments.