topic Re: Audio Description turning itself on in Sky Glass

Audio Description turning itself on

luk34dd0 — Fri, 19 Jul 2024 11:16:27 GMT

I've had an issue for at least a month where audio description turns itself on. I have to go into the 3 dot menu to switch it off.

The next day I'll switch on my Sky Glass and it'll be on again.

I've checked with everyone on my house that their not turning it on. None of them had a clue that it was even an option.

It's more of an annoyance than anything else but can't figure out why it's happening.

Re: Audio Description turning itself on

lord+smorg — Tue, 11 Feb 2025 17:03:53 GMT

I am getting this too, i thought i would reply to bump your post

Re: Audio Description turning itself on

Lisa-P1987 — Tue, 11 Feb 2025 17:14:26 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Audio Description turning itself on

lord+smorg — Tue, 11 Feb 2025 17:21:18 GMT

Unfortunaly i dont have time to use the online chat otherwise i would have done that first, the online chat is too slow, on average i am on it for an hour getting a simple problme fixed

Re: Audio Description turning itself on

Fothergill1 — Tue, 11 Feb 2025 17:25:58 GMT

@lord+smorg If you are having the same issue as the original poster @luk34dd0 it sounds as though audio description is turned in settings on or you would not be able to turn it off by using the 3 dots button menu. When using the 3 dots menu it only changes audio description (and subtitles for that matter) until you change channels or put the Glass/puck into standby after which it defaults back to whatever is set in your Glass settings.

You can make sure audio description is turned OFF by going into the Settings > Accessibility menu.

Re: Audio Description turning itself on

lord+smorg — Tue, 11 Feb 2025 17:37:15 GMT

Checked there first, wasnt even aware there was a option in the ... menu at first.

and it comes on without changing the channel or touching anything.

on sky F1 its most notble, watching all day, then sudenly its on!

Re: Audio Description turning itself on

lord+smorg — Thu, 27 Feb 2025 11:43:59 GMT

i have identified this happens 100% of the time when on the F1 channel and the program changes to TED DRIVES

it also happens on other supplemenaty programs, like the one talking about history of the sport.

But 100% of the time that TED DRIVES starts the audio description starts, its like they know theres no talking when watching the car go around the track, so they defualt to forcing AD on

and no, its not in my settings before anyone tried to claim that.