topic Re: Sorry, I can't do that. in Sky Glass

Sorry, I can't do that.

Matthew2025 — Mon, 10 Feb 2025 11:04:12 GMT

Hi, voice control isnt workimg in sky glass. I have been through every step recommended several times and still no luck.

Re: Sorry, I can't do that.

Anonymous — Mon, 10 Feb 2025 11:50:14 GMT

Can you share with us some of the things you've asked through voice control please?

Re: Sorry, I can't do that.

mikealanr — Mon, 10 Feb 2025 11:50:27 GMT

Hi @Matthew2025

Which voice search? Is this the "hello Sky" far field voice or pressing the mic button on the remote control?

What recommend steps have your tried? Please confirm you have tried all the advice here: https://www.sky.com/help/articles/voice-control-help-sky-glass

Has this ever worked? Is it a new set up?

Please provide as much information as possible for the community to assist. Remember we are fellow subscribers and have no idea about your set up unless you tell us.

MikeAlanR

Re: Sorry, I can't do that.

Matthew2025 — Mon, 10 Feb 2025 18:13:32 GMT

Both dont work. Hello Sky or the mic button.

Sorry I cant do that come up on tv when mic button pressed.

My wife cancelled her contract with sky that had sky glass on it. She is still paying for the glass tv but i have set up a new contract and pay for sky now. It works fine on puck in another room. It is only since the contract swap over that it has been not working. No tv guide available either.

Re: Sorry, I can't do that.

Jporch316 — Mon, 10 Feb 2025 18:19:53 GMT

@Matthew2025 wrote:
Both dont work. Hello Sky or the mic button.

Sorry I cant do that come up on tv when mic button pressed.

My wife cancelled her contract with sky that had sky glass on it. She is still paying for the glass tv but i have set up a new contract and pay for sky now. It works fine on puck in another room. It is only since the contract swap over that it has been not working. No tv guide available either.

Try this

Switch tv to standby (either with remote, or with button on side of set)

Switch off at plug

Switch on at plug (no waiting necessary)

When red standby light comes on, press Home button on remote.

Re: Sorry, I can't do that.

mikealanr — Mon, 10 Feb 2025 22:41:51 GMT

Hi @Matthew2025

To confirm you have whole home and have added the TV to your account as per the instructions here: https://www.sky.com/help/articles/buying-sky-glass-second-hand

No TV guide is a sign of a Glass TV with no subscription and voice search won't work without a subscription.

MikeAlanR