topic Re: Issue with Sky Glass TV Update – Update Not Downloading Even After Forced Restart in Sky Glass

Issue with Sky Glass TV Update – Update Not Downloading Even After Forced Restart

DanHajek — Sun, 09 Feb 2025 07:57:46 GMT

Dear Sky Support Team,

I am experiencing an issue with my Sky Glass TV, which is unable to download and install the software update. The problem persists even after performing a forced restart of the device according to the manufacturerâ€™s instructions.

I have followed these steps:

â€¢ Restarting the TV

â€¢ Checking the internet connection

â€¢ Performing a factory reset

â€¢ Executing a forced restart

Despite these attempts, the update does not download or install, and the TV remains stuck in the update process.

Could you please provide additional instructions or a solution to this issue?

Thank you in advance for your assistance.

Best regards,

Re: Issue with Sky Glass TV Update – Update Not Downloading Even After Forced Restart

DanHajek — Sun, 09 Feb 2025 08:01:05 GMT

My Sky Glass TV is displaying a repeated message about the update, but it does not resolve the issue. The device remains stuck in this state with no progress.

Re: Issue with Sky Glass TV Update – Update Not Downloading Even After Forced Restart

Jporch316 — Sun, 09 Feb 2025 08:11:06 GMT

how are you connected to your router ? If WiFi try connecting via ethernet and trying the update again

Re: Issue with Sky Glass TV Update – Update Not Downloading Even After Forced Restart

Mark39 — Sun, 09 Feb 2025 08:36:33 GMT

@DanHajek are you new Sky Deutschland subscriber? This forum is for Sky UK and Ireland customers, I'm afraid.

Re: Issue with Sky Glass TV Update – Update Not Downloading Even After Forced Restart

peter-marlow+1966 — Sun, 09 Feb 2025 09:10:53 GMT

You need to ring sky in Germany , this community is for uk and Ireland only and we are just customers on here to

Re: Issue with Sky Glass TV Update – Update Not Downloading Even After Forced Restart

DanHajek — Sun, 09 Feb 2025 11:07:25 GMT

I tried connecting via both Ethernet and WiFi, but I still couldnâ€™t get any further.

Re: Issue with Sky Glass TV Update – Update Not Downloading Even After Forced Restart

DanHajek — Sun, 09 Feb 2025 11:13:08 GMT

@Mark39

Yes, I am a new Sky user in Germany. I will try to check the German community, but Sky redirected me to this group.

Re: Issue with Sky Glass TV Update – Update Not Downloading Even After Forced Restart

TimmyBGood — Sun, 09 Feb 2025 11:40:16 GMT

@DanHajek wrote:

Sky redirected me to this group.

Not sure why they would do that.

I can see Stream is on release in Germany, but is this a Glass television set also acquired directly from Sky Deutschland?

Re: Issue with Sky Glass TV Update – Update Not Downloading Even After Forced Restart

lettice — Sun, 09 Feb 2025 11:43:35 GMT

@DanHajek wrote:

@Mark39

Yes, I am a new Sky user in Germany. I will try to check the German community, but Sky redirected me to this group.

How were you redirected here from Germany.

Was it a Sky support UK number you called?