topic Re: Cancelling sky glass in Sky Glass

Cancelling sky glass

ScallyDeejay — Sun, 24 Mar 2024 16:07:16 GMT

Hello. I have a sky glass tv on pay monthly.

if I was to cancel the subscription for the channels and just continued paying the finance. What would happen to the EPG? can I still get on all the apps and just not watch live TV?

Re: Cancelling sky glass

SKY1992bf — Sun, 24 Mar 2024 16:09:30 GMT

@ScallyDeejay See the link below, you will lose access to the epg

https://www.sky.com/help/articles/sky-glass-without-a-subscription

Re: Cancelling sky glass

mikealanr — Sun, 24 Mar 2024 16:09:47 GMT

Hi @ScallyDeejay

See: https://www.sky.com/help/articles/sky-glass-without-a-subscription

But yes you will loose the TV guide. Only apps will be available or you can watch some channels via aerial if you turn off the WiFi: https://www.sky.com/help/articles/tv-input-app-on-sky-glass

MikeAlanR

Re: Cancelling sky glass

Buddie66 — Wed, 26 Jun 2024 14:10:20 GMT

Cancel my order

Re: Cancelling sky glass

SKY1992bf — Wed, 26 Jun 2024 14:17:07 GMT

@Buddie66 If you're inside the calling off period you will need to call sky direct to cancel

Re: Cancelling sky glass

Hellobhanu — Fri, 07 Feb 2025 13:54:04 GMT

I cancelled my subscription with Sky customer service but I'm keep getting txt saying have not paid .when I login in sky it says balance is due.

Re: Cancelling sky glass

Fothergill1 — Fri, 07 Feb 2025 15:43:38 GMT

@Buddie66 wrote:
Cancel my order

@Buddie66 This is a customer user forum so we cannot cancel your Sky subscription. You will need to call Sky direct.

If Sky is your mobile provider you can phone them by dialling 150. If it is not your provider follow this link https://www.sky.com/help/home and scroll down to need more help at the bottom of the page, click on this and you will see an 0333 phone number to use to call Sky. Unfortunately I cannot include the actual phone number as the forum filters will block it.