topic Re: Chanel 4 issues in Sky Glass

All4/Channel 4 app not loading

IanMcK — Sun, 25 Aug 2024 19:14:28 GMT

I'd anyone else having issues with the All4/Channel 4 app on Sky Glass? Since Friday when trying to open the app or 'Continue Watching', it tries opening but you just see the '4' logo spinning and nothing happens.

I've switched off the tv, have reset and have also updated apps many times since; and no change.

Sky have advised me to contact the app creators as it's not an issue their end. I have raised with Channel 4 via contact options within the app on my phone and an waiting on a reply. I just want to know if this is happening to me only or if it's more widespread?

Cannot connect to Channel 4 app

PeterinBristol — Thu, 29 Feb 2024 12:45:31 GMT

The system will not connect to the Chanel 4 app. Please advise. All other apps are working OK

Re: Cannot connect to Channel 4 app

Padam_Padam — Thu, 29 Feb 2024 12:55:37 GMT

@PeterinBristol wrote:
The system will not connect to the Chanel 4 app. Please advise. All other apps are working OK

It's a fairly common occurance at the moment it seems. Channel 4 and Sky are supposed to be working on a fix. You may be able to temporarily fix it by rebooting the TV (turn it off at the wall for a minute then power back on.)

Re: Cannot connect to Channel 4 app

MarkGoldsmith — Thu, 29 Feb 2024 13:06:46 GMT

@PeterinBristol

I'd suggest taking a look at this thread: https://helpforum.sky.com/t5/Sky-Glass-Live/Channel-4-app-on-sky-glass-goes-to-a-blank-screen/m-p/45...

Its an issue Sky are aware of and are engaging with Channel 4 to get it resolved. The post marked as answer on that thread is a workaround that should help solve it.

We cannot currently view our Channel 4 app programmes

SteveB661 — Thu, 29 Feb 2024 13:24:10 GMT

We currently cannot view channel 4 through the app on our Sky Glass? We can watch channel 4 on live tv but nothing shows when we try to use the app?

Re: We cannot currently view our Channel 4 app programmes

Fothergill1 — Thu, 29 Feb 2024 15:12:58 GMT

@SteveB661 There are some known issues with the Ch4 app at the moment. Have a look at the following thread and in particular the "Answer" which gives you a temporary solution.

Ch4 blank screen

Recording on channel 4 will not work on sky glass tv but will on my normal tv

Paulsatts — Thu, 29 Feb 2024 16:59:46 GMT

Recording on channel 4 will not work on sky glass tv but will on my normal tv

Re: Recording on channel 4 will not work on sky glass tv but will on my normal tv

GD1 — Thu, 29 Feb 2024 17:01:24 GMT

@Paulsatts Sky Glass cannot record, you add things to a playlist. https://www.sky.com/help/home/sky-tv/sky-tv-glass/using-sky-glass/using-sky-glass-playlist/articles/your-playlist-and-tv-guide-sky-glass

Re: Recording on channel 4 will not work on sky glass tv but will on my normal tv

Paulsatts — Thu, 29 Feb 2024 17:02:40 GMT

Yes sorry I meant the playlist on channel 4 will not work

Re: Recording on channel 4 will not work on sky glass tv but will on my normal tv

TimmyBGood — Thu, 29 Feb 2024 17:05:57 GMT

@Paulsatts

A couple of other posts today suggest the C4 app on Glass/Stream is struggling more than usual. 'Playlisting' C4 content will almost always trigger the app for playback.

Re: Cannot connect to Channel 4 app

Jonsey52 — Fri, 12 Apr 2024 19:45:44 GMT

Same with me called sky said to scroll down to bottom of screen select settings scroll to system management right click go to reset and updates right click refresh apps. Didnt work for me but might gor you. Good luck.

Re: All4/Channel 4 app not loading

mikealanr — Sun, 25 Aug 2024 20:28:23 GMT

Hi @IanMcK

I'm watching on demand on C4 right now with no issues (George Clarke's Amazing Spaces launched from Entertainment OS UI). I guess a question would be who is your ISP? It could be an issue with a non UK IP address. Have you powered off your router for a few minutes as well as the TV?

MikeAlanR

Re: All4/Channel 4 app not loading

IanMcK — Sun, 25 Aug 2024 20:50:15 GMT

Hi @mikealanr

Thank you for your reply. Following your advice I powered off my Glass TV as well as the Internet router for 5mins. They are back on but trying to connect the All4/Channel 4 app is still met with just the '4' logo spinning and not connecting.

Our ISP is EE and has been for years; with no issues experienced until now with this. Using other apps within the Glass tv is fine. It's solely this app.

I can access the app on my iPhone without issue too; whilst using the same internet connection.

Thanks again.

Re: All4/Channel 4 app not loading

mikealanr — Sun, 25 Aug 2024 20:56:44 GMT

@IanMcK interesting I'm an EE customer here too. When you say reset have you done a full factory reset? Nuclear option but my resolve... However I would only do this if you were on the phone to Sky as problems can occur.

MikeAlanR

Re: All4/Channel 4 app not loading

IanMcK — Sun, 25 Aug 2024 21:03:21 GMT

@mikealanr It's very odd I agree. I've done everything but the full factory reset. As you say, it's a last resort.

Sky advised I ask the All4/Channel 4 support team so I've messaged them and an awaiting a response. If no joy, I'll contact Sky again and maybe like you say, suggest a full reset with a support technician on a call at the same time.

I can now say it's not related to the ISP as per your confirmation you use the same provider; so thank you for that, as this will help!

Re: All4/Channel 4 app not loading

peter-marlow+1966 — Sun, 25 Aug 2024 21:04:56 GMT

I am watching 4 on demand now no problems here, all apps are working on glass tv and the puck I have checked all apps on both,

Re: All4/Channel 4 app not loading

IanMcK — Sun, 25 Aug 2024 21:11:44 GMT

@peter-marlow+1966 Yeah it doesn't seem to be a widespread issue as a fellow commenter also says they can access with no problem.

Very odd as we've had no issues whatsoever like this previously. I'm waiting on All4/Channel 4 support to reply; as Sky have asked I contact them for a solution.

If I don't get anywhere; it may be a complete factory reset needed...but I'll pick that up with Sky for support doing so.

Thanks for replying to my post.

Re: All4/Channel 4 app not loading

roger1949 — Mon, 26 Aug 2024 09:19:02 GMT

Most unreliable app on the TV for me

Re: All4/Channel 4 app not loading

IanMcK — Mon, 26 Aug 2024 09:47:56 GMT

Hi All, finally found the solution. The system needed a complete reset (re-connection to account, apps...etc). Steps taken:

Press and hold the Standby button on the right-hand side of the Sky Glass TV.
Keeping your finger on the button, switch the power back on at the main plug and wait until you see the LED lights flash, then remove your finger.

After doing the above the system completely reset and access to the app was okay again. Had to sign in to everything again but it's back to normal.

ChRe: All4/Channel 4 app not loading

roger1949 — Mon, 26 Aug 2024 16:49:16 GMT

The cheek to tell you to contact channel 4,I don't have any issues with the 4 app on any other devices.

It's the crap inside the TV that is at fault