topic Re: Question re Sky Glass and moving house in Sky Glass

Question re Sky Glass and moving house

PeterDF — Mon, 03 Feb 2025 15:57:19 GMT

We have a large Sky Glass screen and are moving house - can we transfer the subscription to the new houseowners as the screen will not fit in our new house

Re: Question re Sky Glass and moving house

SKY1992bf — Mon, 03 Feb 2025 16:05:17 GMT

@PeterDF No you would have to cancel if not in contract with the new owner signing up themselves

if you are giving them the tv make sure you factory reset the tv to unlink from your account, they will then have to call and link it to their new account

Also if the tv was brought through a loan agreement you are still liable for any remaining payments, these cannot be transferred to the new owner

Re: Question re Sky Glass and moving house

mikealanr — Mon, 03 Feb 2025 16:12:30 GMT

Hi @PeterDF

As @SKY1992bf indicates subscriptions are not transferable. The new owners would need to follow the 2nd hand route as documented here: https://www.sky.com/help/articles/buying-sky-glass-second-hand

And you are still liable for the loan / outstanding balance.

MikeAlanR

Re: Question re Sky Glass and moving house

TimmyBGood — Mon, 03 Feb 2025 17:11:27 GMT

@PeterDF

The new occupants might not be inclined to thank you for leaving it behind...

Unless it's specifically offered and accepted in the house sale contract, solicitors also tend to have strong views about such things.

Re: Question re Sky Glass and moving house

PeterDF — Mon, 03 Feb 2025 17:28:13 GMT

Hi Timmy

I am just trying to find out if it is possible and how it's done - we can then have a conversation with the new buyers

Kind regards

Peter

Re: Question re Sky Glass and moving house

PeterDF — Mon, 03 Feb 2025 17:31:27 GMT

Hi all

Thank you for your responses - there is no loan involved but I understand the process better thank you

Kind regards

Peter