topic Re: Sky Live throwing a CH01 error in Sky Glass

Sky Live throwing a CH01 error

Purky53 — Thu, 30 Jan 2025 16:45:15 GMT

Every time I use sky live it crashes and throws an error. I've refreshed apps, checked updates and rebooted but nothing works. Error below, anyone having the same or got any ideas.

Re: Sky Live throwing a CH01 error

mikealanr — Thu, 30 Jan 2025 16:48:46 GMT

Hi @Purky53

Make use that it is plugged into to HDMI 1. Try unplugging the camera from the TV and power cycling the TV and once rebooted, connecting the camera and see if it boots.

Failing this try a full reset of the camera by pressing the reset button with a pin or similar on the underside of the camera.

MikeAlanR

Re: Sky Live throwing a CH01 error

Purky53 — Fri, 31 Jan 2025 12:00:29 GMT

Hey MikeAlan 😊

chd ked and we're already in HDmI 1. Have unplugged live and reset TV, then plugged it back in and then reset TV again. Have also reset the live as suggested using the teeny reset button and a pin.

works for a few minutes and then gives the same blue screen error message, so no further forward 🙈

Re: Sky Live throwing a CH01 error

mikealanr — Fri, 31 Jan 2025 17:05:56 GMT

Hi @Purky53

As you have tried all troubleshooting, I've escalated your post to Sky. Look out for a chat bubble as described here: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

MikeAlanR

Re: Sky Live throwing a CH01 error

Mr+Flibbles+86 — Sat, 01 Feb 2025 09:33:58 GMT

Thanks for escalating this. We’ve sent an invite to chat.