topic Re: wait for programme to load in Sky Glass

wait for programme to load

BERTRUDEI — Thu, 30 Jan 2025 22:30:41 GMT

A message on my sky glass tv says waiting for programme to load.

It's connected by wi fi

My broadband speed seems OK.

Re: wait for programme to load

mikealanr — Thu, 30 Jan 2025 22:42:04 GMT

Hi @BERTRUDEI

Try a restart in the first instance. Glass and Stream needs 25Mbps for HD and 30Mbps for UHD.

You can check the speed your getting by opening netflix and going to the menu > get help? > Connection check.

MikeAlanR

Re: wait for programme to load

BERTRUDEI — Thu, 30 Jan 2025 23:38:10 GMT

Turning off at mains and restarting sorts it but it's annoying! Shouldn't have to do it, beginning to wish I'd stuck with sky q

Re: wait for programme to load

mikealanr — Fri, 31 Jan 2025 09:59:28 GMT

Hi @BERTRUDEI

You haven't answered my question.. obviously it's different technology and uses different way to deliver content. Have you checked that your unit is meeting the minimum specifications set by Sky?

We need information in order for the community to be able to assist, not just generic statements. Remember we are not Sky support, we have no idea what what your set up is unless you tell us...

I have a Glass and 4 pucks and have no issues. Compared to Q mini boxes which always used to disconnect.

MikeAlanR

Re: wait for programme to load

BERTRUDEI — Fri, 31 Jan 2025 11:15:45 GMT

Hi Alan just checked as you suggested, it's 32.65.

Thank you for your help.