topic Re: Cannot sign credit agreement in Sky Glass

Cannot sign credit agreement

Matty861 — Thu, 30 Jan 2025 20:14:20 GMT

I cannot sign my credit agreement, it keeps saying something went wrong, I have called Sky and reset my history and used other devices etc. still no luck, can you help please

Re: Cannot sign credit agreement

Fothergill1 — Thu, 30 Jan 2025 20:47:30 GMT

Hi @Matty861 You won't be able to sign your Credit Agreement unless you are signed into your MySky account.

Have a look at the following link to see if it help you. There is also a link which takes you to your MySky account and then Credit agreement.

Signing your Sky Glass Credit Agreement

Re: Cannot sign credit agreement

Matty861 — Thu, 30 Jan 2025 21:19:36 GMT

I have tried that on the app and online, but I still get the same error

Re: Cannot sign credit agreement

Fothergill1 — Thu, 30 Jan 2025 22:23:00 GMT

@Matty861 That's a shame I thought it might be the answer to your problem. Would you like me to escalate your post to the Community Messaging Team for an online chat to save you having to call them again?

Re: Cannot sign credit agreement

Matty861 — Fri, 31 Jan 2025 10:30:18 GMT

Yes please, I have called again this morning and they couldn't help me

Re: Cannot sign credit agreement

Fothergill1 — Fri, 31 Jan 2025 10:43:45 GMT

OK @Matty861 lets give escalation a try. The link following link explains how the procedure works:

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Keep a look out for the speech chat bubble that will appear on the bottom left of your screen when you are logged onto this forum (you will need to refresh your browser from time to time until you see the chat bubble). When the blue bubble does appear you have 48 hours to respond or the chat will be automatically closed. Note replies from Sky are not instant so you will need to regularly check the chat thread.

Re: Cannot sign credit agreement

Mememe2 — Wed, 23 Jul 2025 19:26:34 GMT

I received an email from sky asking me to sign credit agreement but every time I click on it it goes to a blank page or a page with other stuff on it

I've gone into my messages saw info regarding my credit agreement but again when I click on it it's a blank page

Re: Cannot sign credit agreement

LynseyRedpath — Mon, 01 Dec 2025 22:06:07 GMT

Hello,

I am having same problem.
I cannot get my sky glass credit agreement signed. I have tried all the steps, rang number of times. I am now at the point where I want to cancel after 11 loyal years,

Can someone help me escalate this and speak to right person??

Re: Cannot sign credit agreement

caesarome — Mon, 01 Dec 2025 22:22:08 GMT

@LynseyRedpath

Escalations have been down for a god few months now so you will need to contact Sky via the phone or social media about this.

Re: Cannot sign credit agreement

Fothergill1 — Mon, 01 Dec 2025 23:35:24 GMT

@caesarome wrote:
@LynseyRedpath
Escalations have been down for a god few months now so you will need to contact Sky via the phone or social media about this.

Hi @caesarome by coincidence I posted on the closed forum earlier this evening asking if there was any update on the Community Messaging facility. Hopefully it will get answered tomorrow.