topic Re: Sky Glass Apps in Sky Glass

Sky Glass Apps

Dogman999 — Tue, 28 Jan 2025 22:50:38 GMT

Anyone having problems with their Sky Glass Apps not working?

Re: Sky Glass Apps

lettice — Tue, 28 Jan 2025 22:57:06 GMT

Is that all your apps, just one or a couple of apps

If so, which one/s?

What message on screen or error are you seeing when using an app?

Re: Sky Glass Apps

lettice — Tue, 28 Jan 2025 23:00:03 GMT

A quick solution to most app issues is a restart or an app refresh.

Read through this Sky help article for some guidance in that;

https://www.sky.com/help/home/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/fixing-sky-glass-tv-apps/articles/apps-on-sky-q-and-glass-basic-checks

Re: Sky Glass Apps

slaters — Wed, 29 Jan 2025 09:11:05 GMT

@Dogman999 We couldn't access the ch4 or my5 apps last night I can't remember the reasons, we did the refresh apps and unplugged the TV but still didn't work. They are working again this morning.

Re: Sky Glass Apps

lettice — Wed, 29 Jan 2025 09:51:52 GMT

@slaters wrote:

@Dogman999 We couldn't access the ch4 or my5 apps last night I can't remember the reasons, we did the refresh apps and unplugged the TV but still didn't work. They are working again this morning.

The refresh of apps option in settings does not take place straight away.

The refresh can take up 24 hours to fully complete in the background.