topic Remote in Sky Glass

Remote

Wardy1611 — Mon, 27 Jan 2025 02:52:14 GMT

I've left Sky but have a Sky Glass TV.

The remote works for Sky but now I've left I need a normal remote that works with Freeview.

For instance, I can't access the BBC Red Button service because I don't have a Red button on my Sky Glass remote.

When I left I was told by Sky they would send me a replacement remote by 12 weeks.

That hasn't happened

Re: Remote

Jporch316 — Mon, 27 Jan 2025 06:52:56 GMT

@Wardy1611 wrote:
I've left Sky but have a Sky Glass TV.
The remote works for Sky but now I've left I need a normal remote that works with Freeview.
For instance, I can't access the BBC Red Button service because I don't have a Red button on my Sky Glass remote.
When I left I was told by Sky they would send me a replacement remote by 12 weeks.
That hasn't happened

you may need to contact sky to chase up your remote ......

Re: Remote

Fothergill1 — Mon, 27 Jan 2025 09:34:48 GMT

@Wardy1611 When I cancelled my Glass TV and moved to a puck I should have received one of the alternative remotes but I never received it. As @Jporch316 says you need to chase it up. Personally I didn't bother to chase for mine as I had already sold my Glass TV.