topic Re: Sky glass and Puck in Sky Glass

Sky glass and Puck

Eileen7 — Sun, 26 Jan 2025 21:25:00 GMT

Hi,

Is anyone else having issues with ad skipping feature, it stops working after a few skips which I have to switch off device and reboot to for it to work again. This happens often and not sure what's causing this?

Re: Sky glass and Puck

Jporch316 — Sun, 26 Jan 2025 22:32:34 GMT

@Eileen7 wrote:
Hi,

Is anyone else having issues with ad skipping feature, it stops working after a few skips which I have to switch off device and reboot to for it to work again. This happens often and not sure what's causing this?

have you tried pulling the plug totally for a few minutes ?

Re: Sky glass and Puck

Eileen7 — Mon, 27 Jan 2025 07:28:46 GMT

Yes, I've fully switched off and unplugged for 5 minutes and still the same 😞

Re: Sky glass and Puck

Jporch316 — Mon, 27 Jan 2025 07:40:24 GMT

@Eileen7

I have escalated your post to the sky community online team. Please lookout for an invitation to chat with them

Re: Sky glass and Puck

Tom-W19 — Mon, 27 Jan 2025 14:24:37 GMT

Thanks for escalating. We've sent an invite to @Eileen7.