topic Re: Technical issue in Sky Glass

Technical issue

Joannac — Sun, 26 Jan 2025 14:58:28 GMT

I've been trying to set up sky stream on my Tv, I get as far as the sky symbol and if I try to go further it says: sorry, because if a technical issue you're currently experiencing a limited service.

Re: Technical issue

Fothergill1 — Sun, 26 Jan 2025 15:21:03 GMT

Hi @Joannac and welcome to the forum. Sometimes a simple reboot/restart will resolve the issue. To do this go to Settings > System Management > Resets & Updates > Restart device (do not do a factory reset). It takes about 3 minutes to completely reboot. You will have a blank screen for a couple of minutes before the Sky logo appears so don’t worry when this happens.

If that doesn't sort out the problem have a look at THIS trouble link for the technical issue response.

Re: Technical issue

Joannac — Sun, 26 Jan 2025 17:03:50 GMT

Ok thankyou. I'll give it a try.

Re: Technical issue

Joannac — Sun, 26 Jan 2025 17:06:04 GMT

Please can I just check, is this by using the remote control as there isint any of these options on my Tv when I try to set it up. Or do I try this on my sky app?

Re: Technical issue

Fothergill1 — Sun, 26 Jan 2025 17:15:03 GMT

Hi @Joannac Use your remote to go to the Glass TV home screen and you will find the settings right at the bottom of the page. The easier solution is to use the voice button on your remote and just say "Settings" and it should take you direct to the settings menu.

Once in the setting menu select "System Management" then "Resets & Updates" and then select "Restart device"

Good luck 🤞

Re: Technical issue

Joannac — Sun, 26 Jan 2025 17:33:31 GMT

Bit of a problem I haven't got glass Tv.

Re: Technical issue

Fothergill1 — Sun, 26 Jan 2025 17:37:40 GMT

@Joannac Ah, you posted in the Glass TV forum so I made the wrong assumption. As you have not finished setting up your puck you would not be able to get to the menu I have been suggesting so I will escalate your original post to the Sky Community Messaging Team for some online trouble shooting.

The link below explains how the procedure works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Keep a look out for the speech chat bubble that will appear on the bottom left of your screen when you are logged onto this forum (you will need to refresh your browser from time to time until you see the chat bubble). When the blue bubble does appear you have 48 hours to respond or the chat will be automatically closed. Note replies from Sky are not instant so you will need to regularly check the chat thread.

Re: Technical issue

Joannac — Sun, 26 Jan 2025 18:44:46 GMT

Hi ok no worries. Thankyou for your help.

Re: Technical issue

Mr+Flibbles+86 — Mon, 27 Jan 2025 11:27:22 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Re: Technical issue

Joannac — Mon, 27 Jan 2025 11:32:37 GMT

Ok thankyou