topic Re: Damage to screen in Sky Glass

Damage to screen

Jojo62 — Fri, 24 Jan 2025 13:18:01 GMT

Can anyone advice me on what to do please, I have my tv on a stand and I moved the tv a little and now the screen has a crack in the corner and I'm unable to watch anything. I tried calling sky but the robot does not understand me!!!!

Re: Damage to screen

mikealanr — Fri, 24 Jan 2025 13:28:09 GMT

Hi @Jojo62

Unfortunately there isn't much you can do. Sky's repair partner don't provide screen repairs. See: https://www.sky.com/help/articles/sky-glass-tv-repairs

Sky may be able to sell you another refurbished Sky Glass, however this will be at cost to you as warranty doesn't cover accidental damage, however you may be able to claim on your home contents insurance.

When you call you will need to say something like cancel Sky subscription or buy Sky glass, but no it won't recognise repair glass etc.

MikeAlanR

Re: Damage to screen

Mark39 — Fri, 24 Jan 2025 13:32:23 GMT

@Jojo62 bear in mind that if the damaged TV was purchased on credit, you'll need to continue repayments until the loan is paid up even if you buy a replacement Glass. If you choose to buy the replacement on credit, there will two loans to repay.