topic Re: SKY Glass - Apps don't work/ Remote randomly disconnected in Sky Glass

SKY Glass - Apps don't work/ Remote randomly disconnected

2143lewis — Sat, 04 Jan 2025 13:07:15 GMT

I am having some issues with my Sky Glass TV (Model: LT065-F3-WHT, Software Version: Entertainment OS 1.3). Despite numerous attempts to resolve them, I am unable to use the TV properly, and I am looking for assistance to address these problems.

Main Issues:

App Streaming Problem
All apps (Disney+, Prime Video, Netflix, Apple TV, Paramount+, etc.) fail to stream content properly. When selecting something to watch, the apps load but fail to buffer past 0%, rendering them unusable. I have a secure 1GB internet connection, and I even tested the TV at my neighbor’s house with the same result. Refreshing apps and restarting the TV does not help. Netflix displayed the error code TVQ-PB-101(5.3).
TV Randomly Turning Off
The TV turns off randomly while watching content, with no warning. This happens at various points during viewing, and it’s disrupting my experience.
Remote Connectivity Issues
The remote frequently disconnects. I have a white TV and remote; Sky sent me a replacement remote, but one day it stopped syncing. After several attempts, the original remote (which had been stored in a drawer for over a year) suddenly reconnected, but the new one still won’t sync.
Remote Button Malfunctions
Some buttons on the remote control no longer work. How can I get a replacement remote or fix these issues?

I have read through forums and followed suggested solutions, but none have resolved the problems so far. Additionally, I am unable to find a customer support line for issues beyond streaming, which makes it difficult to get the help I need.

I would appreciate your assistance in resolving these problems as soon as possible.

Thank you for your time and support.

Kind regards,

Re: SKY Glass - Apps don't work/ Remote randomly disconnected

Exiled-in-HH — Sat, 04 Jan 2025 17:26:55 GMT

Who is your ISP?

What you mean by a secure internet connection?

Re: SKY Glass - Apps don't work/ Remote randomly disconnected

2143lewis — Sat, 04 Jan 2025 17:58:05 GMT

Vodaphone.

I mean to say stable.

Re: SKY Glass - Apps don't work/ Remote randomly disconnected

Exiled-in-HH — Sun, 05 Jan 2025 06:25:24 GMT

Can you run a YouTube 4k demo in need stats mode for 10 mins and watch the connection speed and whether frames are dropped?

Re: SKY Glass - Apps don't work/ Remote randomly disconnected

2143lewis — Sun, 19 Jan 2025 23:06:58 GMT

Hi,

Apologies for the late reply.

YouTube works perfectly—no frame drops, no connection issues. My speed is consistently over 150Mbps.

However, every other streaming app has problems.

I just watched a 4K National Geographic UK episode on YouTube with my daughter without any interruptions. After putting her to bed, I tried watching Alien: Romulus on Disney+. As soon as I hit play, the blue loading circle appeared... Minutes later, I got the error message: "Sorry. Something went wrong. Please try again later."

The same issue happens across all other streaming apps.

No issies with these apps on PS5. Phone or tablet.

Re: SKY Glass - Apps don't work/ Remote randomly disconnected

Lynnemichelle — Sat, 22 Nov 2025 21:01:05 GMT

Paramount + won't work , even though I have sky cinema

Re: SKY Glass - Apps don't work/ Remote randomly disconnected

Fothergill1 — Sun, 23 Nov 2025 14:42:30 GMT

Hi @Lynnemichelle and welcome to the forum. Are you aware that even though Paramount + is free to Sky Cinema subscribers you still have to register with Paramount +.

If you have not already done so you can register by doing the following: Use the voice command "My Sky" and then select the following: your products / (enter your PIN) / App Subscriptions / Current / and then Paramount + Monthly. Hopefully it will say £0 per month as you have Sky Cinema. If so select Activate subscription.

Also, see the following link which may be of help:

https://www.sky.com/help/articles/sky-marketplace-subscribe-to-paramount-plus