topic Re: Sky Glass constantly freezing and out of sync in Sky Glass

Sky Glass constantly freezing and out of sync

Angela125 — Sat, 04 Jan 2025 07:37:25 GMT

Sky Glass TV is constantly freezing and voices are out of sync. Driving me mad as have to keep turning TV off and on, resetting the Hub. It's not good.

Re: Sky Glass constantly freezing and out of sync

Chrisee — Sat, 04 Jan 2025 07:51:15 GMT

@Angela125 the buffeting sounds like the wifi signal from the hub to the Glass is notvstrong dnough. Run the Network test in the Get Help menu of the Netflix app. To watch in UHD thst needs to be greater than 25Mb/s ideally over 35Mb/s.Many people need more than a basic Sky hub to achieve those spedds and either buy https://www.sky.com/help/articles/sky-wifi-max or use their own third party wifi solution.

There is an issue with lip dyncsome customers are experiencing I find changing the channel briefly or going back to the home menu sorts it for me.

Re: Sky Glass constantly freezing and out of sync

Katrinajames — Sat, 11 Jan 2025 13:19:28 GMT

Same thing is happening to mine

Re: Sky Glass constantly freezing and out of sync

Jporch316 — Sat, 11 Jan 2025 14:52:17 GMT

@Katrinajames wrote:
Same thing is happening to mine

The out of sync is a current known issue (see large thread on this page)

if you are experiencing freezing then that would suggest network issues see @Chrisee post above to check speed