topic Re: Trying to reinstate subscription in Sky Glass

Trying to reinstate subscription

Kayla19891 — Fri, 10 Jan 2025 03:51:30 GMT

I have tried to reinstate my Sky subscription through the app. It said my services was blocked but I paid my outstanding bill. It said I can reinstate but when I am trying it saying oops there was a problem, so I still currently have no tv service. I've been trying to get it sorted for a month but it's still not working. I don't understand it. Has anybody else been having this problem??

Re: Trying to reinstate subscription

Stevenpc2021 — Fri, 10 Jan 2025 08:57:17 GMT

Hi Kayla19891, I have cancelled and re-instated my subscription but I had to call customer service to do this. I couldn't do it online.

Steven

Re: Trying to reinstate subscription

Mark39 — Fri, 10 Jan 2025 09:15:47 GMT

@Kayla19891 have you re-setup your direct debit or monthly card payment? You'll need to do that too. If it has been a month, you may have further arrears too, so check your online Sky account.

Re: Trying to reinstate subscription

Exiled-in-HH — Fri, 10 Jan 2025 10:57:07 GMT

@Kayla19891 wrote:

I have tried to reinstate my Sky subscription through the app. It said my services was blocked but I paid my outstanding bill. It said I can reinstate but when I am trying it saying oops there was a problem, so I still currently have no tv service. I've been trying to get it sorted for a month but it's still not working. I don't understand it. Has anybody else been having this problem??

What did Sky say when you phoned them?

Re: Trying to reinstate subscription

Stevenpc2021 — Fri, 10 Jan 2025 11:00:51 GMT

@Kayla19891 When I called Sky they had to manually reinstate my subscription and it took a few days.