https://helpforum.sky.com/t5/Sky-Glass/Blank-screen-when-trying-to-view-anything/m-p/4874284#M156738 <P>My Home Screen and tv guide etc all have picture as usual but when I click to watch any show it turns to a black screen, when I try to load any apps it does the same but there are images on Home Screen etc. internet is working fine as firestick is working. I don't know what's wrong or how to fix it.</P> Tue, 07 Jan 2025 14:21:21 GMT Kat882 2025-01-07T14:21:21Z https://helpforum.sky.com/t5/Sky-Glass/Blank-screen-when-trying-to-view-anything/m-p/4874284#M156738 <P>My Home Screen and tv guide etc all have picture as usual but when I click to watch any show it turns to a black screen, when I try to load any apps it does the same but there are images on Home Screen etc. internet is working fine as firestick is working. I don't know what's wrong or how to fix it.</P> Tue, 07 Jan 2025 14:21:21 GMT https://helpforum.sky.com/t5/Sky-Glass/Blank-screen-when-trying-to-view-anything/m-p/4874284#M156738 Kat882 2025-01-07T14:21:21Z https://helpforum.sky.com/t5/Sky-Glass/Blank-screen-when-trying-to-view-anything/m-p/4874309#M156743 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4298989">@Kat882</a>&nbsp;</P><P>&nbsp;</P><P>In the first instance power off at the mains for a few minutes and try again. If still not working check the internet connection and particularly connection speed. Glass needs 25Mbps for HD and 30Mbps for UHD. You can check the speed using netflix.</P><P>&nbsp;</P><P>Open netflix and the left hand menu &gt; scroll down to get help? &gt; Select connection check in the menu that appears.</P><P>&nbsp;</P><P>MikeAlanR</P> Tue, 07 Jan 2025 15:09:06 GMT https://helpforum.sky.com/t5/Sky-Glass/Blank-screen-when-trying-to-view-anything/m-p/4874309#M156743 mikealanr 2025-01-07T15:09:06Z