Black square obscuring live TV

Ayayron — Mon, 06 Jan 2025 21:10:21 GMT

After selecting a live Channel a black square remains obscuring live TV, but isn't present on menu screen, Netflix, Disney etc. How can this be resolved please (other than switching on and off again).

Re: Black square obscuring live TV

mikealanr — Mon, 06 Jan 2025 23:13:30 GMT

Hi @Ayayron

It would appear to be a software glitch if it's not there all the time. Powering off at the mains for a few minutes would be the only way to clear it. This isn't a widespread issue, so if it keeps re-appearing, I would suggest speaking to Sky and asking for a replacement under warranty.

You can also restart your glass via the settings menu (settings > system management > resets & updates > restart device). Might be worth seeing if that clears it without having to finish around the socket.

MikeAlanR

topic Re: Black square obscuring live TV in Sky Glass

Black square obscuring live TV

Re: Black square obscuring live TV