topic Re: Sky Glass HayU in Sky Glass

Sky Glass HayU

1933G — Wed, 11 Dec 2024 19:37:44 GMT

Hi, I haven't been able to use Hayu on sky glass at all today. It's working fine on my iPad.

When I go into the app on sky glass, it isn't loading properly and none of the controls work. All the other apps are fine, it's just Hayu.

ive switched the tv off and on again and nothing seems to fix it.

Anyone else experiencing this issue today?

Re: Sky Glass HayU

Lisa-P1987 — Thu, 12 Dec 2024 09:52:21 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Glass HayU

Sjcc17 — Fri, 13 Dec 2024 17:56:11 GMT

Exact same for me the last 2 days. Did you get it resolved???

Re: Sky Glass HayU

1933G — Fri, 13 Dec 2024 18:21:47 GMT

Mine is working now. Today is the first time I've been able to get onto it since I posted.

Re: Sky Glass HayU

Jporch316 — Fri, 13 Dec 2024 21:53:05 GMT

@1933G wrote:
Hi, I haven't been able to use Hayu on sky glass at all today. It's working fine on my iPad.
When I go into the app on sky glass, it isn't loading properly and none of the controls work. All the other apps are fine, it's just Hayu.
ive switched the tv off and on again and nothing seems to fix it.

Anyone else experiencing this issue today?

Have you tried pulling the plug for a few minutes before plugging back in ?

also there's a refresh app option in the settings but this can take several hours to complete in the background

Re: Sky Glass HayU

Addie15 — Sat, 14 Dec 2024 11:35:14 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Sky Glass HayU

Sophie143 — Mon, 06 Jan 2025 18:55:40 GMT

Hi,

out sky glass isn't opening up Hayu app. Nothing is working when we press on to it. We have tried to restart the tv but still no luck. My account is up to date and paid for so not too sure why this isn't working?

please could you help

Re: Sky Glass HayU

Jojo58 — Tue, 14 Jan 2025 21:08:49 GMT

I have the same issue. I either get a black screen and it won't load at all or I get the homepage and the remote buttons won't work. This is happening regularly

Re: Sky Glass HayU

1933G — Tue, 14 Jan 2025 21:18:52 GMT

It happening on a regular basis, I'm finding over the last 7-10 days it's happening every 2 days. When it's happens I can't watch it for at least 24 hrs. Nothing fixes it apart from switching the sky glass tv off. Something else I've noticed that happens is if you pause a programme, an error comes up and then you can't get it back in. Black screen like you said or the controls just don't work. It's starting to get frustrating. It never happened like this before.

Hayu not working on Sky Glass

Riojoe20 — Wed, 22 Jan 2025 14:01:29 GMT

Having problems accessing App it works sometimes but on the whole I click on the app and it does not load

I have refreshed the apps and turned it off

any suggestions??

Re: Sky Glass HayU

DebbieG5697 — Sat, 25 Jan 2025 15:17:25 GMT

Same issue. And also same issue with 4.
black screens. 🤦‍♀️🙄