topic Re: Netflix account hacked & now unable to sign in to Netflix on Sky glass in Sky Glass

Netflix account hacked & now unable to sign in to Netflix on Sky glass

Cat3 — Sun, 28 Jan 2024 09:14:35 GMT

So, in December 2023, my Netflix account was hacked & somehow another email address replaced mine. I have been unable to sign in or watch and Netflix since December, (I also found earlier in November/December that all my settings had been changed to Spanish, but managed to get that back into English).

I have spent hours and hours on the phone to both Netflix & Sky to try and help resolve the situation. Netflix insist that Sky needs to disconnect the Netflix on my Sky account and then set up a new Netflix account email address and Sky insist that Netflix have to sort out the issue. Neither are prepared to help me fix this. I have even had a triangulated call with me, Netflix and Sky all on the call, but both insist the other needs to sort it - not very helpful for me.

I am so frustrated with the situation and at my wit's end.

All that needs to be done is to get my new email address linked to the Netflix/Sky Glass account......

Re: Netflix account hacked & now unable to sign in to Netflix on Sky glass

mikealanr — Sun, 28 Jan 2024 09:30:44 GMT

Hi @Cat3

When you log into Netflix (via sky) it tells netflix that the billing is handled by sky. All other aspects of account management are with netflix. Netflix need to unlink you account from sky. Please see this article:

https://www.sky.com/help/articles/uod-account-issues-netflix

Here it states:

Sky Glass or Sky Stream - Linked the wrong account

If you have linked the wrong Netflix account to your Streaming TV (Sky Glass or Sky Stream) account, you'll need to contact Netflix directly to update it.

Additionally netflix should have a procedure for an email address being changed with out permission. See:

https://help.netflix.com/en/node/111934?q=Hacked

Hope this helps.

MikeAlanR

Re: Netflix account hacked & now unable to sign in to Netflix on Sky glass

GD1 — Sun, 28 Jan 2024 09:33:23 GMT

@Cat3 1st off you need to gain access to your netflix account if your locked out still, only Netflix can help with that. https://help.netflix.com/en/node/111934

Once you have access and update the password to a much stronger one to prevent unauthorised access then you can continue to use the original email address, you don't need to change the email address at all.

Unfortunately using a weak password will have resuted in your account being hacked

Simply changing the email addres but continuing with a weak or same password will no doubt lead to hacking again.

Re: Netflix account hacked & now unable to sign in to Netflix on Sky glass

JPybus — Thu, 26 Dec 2024 08:23:55 GMT

Hi,

did you ever get this resolved, I'm having the same issue

thanks

Re: Netflix account hacked & now unable to sign in to Netflix on Sky glass

Mark39 — Thu, 26 Dec 2024 08:45:34 GMT

@JPybus wrote:

Hi,

did you ever get this resolved, I'm having the same issue

thanks

You'll need to contact Netflix, as per the previous answer.

Re: Netflix account hacked & now unable to sign in to Netflix on Sky glass

JPybus — Thu, 26 Dec 2024 23:21:38 GMT

Already have done, and sky numerous times been passed around with no resolution was hoping the the original poster had figured out a resolution

Re: Netflix account hacked & now unable to sign in to Netflix on Sky glass

Mike304 — Sun, 05 Jan 2025 12:51:43 GMT

I just had this but luckily I was still logged in on my skybox so could see the new email address they changed it to. Called Netflix and they changed it for me.

Re: Netflix account hacked & now unable to sign in to Netflix on Sky glass

Chelle12 — Sun, 19 Jan 2025 22:24:32 GMT

I've just had this now 😭 thankfully Netflix back on my email but they also upgraded my account which I can't downgrade because it's linked to sky billing so I guess I need to call sky tomorrow!