topic Cannot Update Sky Glass in Sky Glass

Cannot Update Sky Glass

Jadelbxx — Fri, 03 Jan 2025 10:22:56 GMT

I stupidly connected to the EE public hotspot on my sky glass whilst I was waiting for my broadband to be connected. I now cannot change the network to my sky broadband as it automatically connects to the EE Wifi (which does not work due to it not asking for a password). Can anyone help. I have seen posts about this happening but cannot find an answer. I have rebooted the TV numerous times and can still not select a new network connection.

Thank you.

Re: Cannot Update Sky Glass

mikealanr — Fri, 03 Jan 2025 11:01:11 GMT

Hi @Jadelbxx

Reset your network and then connect to your new (correct) network.

From home select settings then:

Select Network settings on your TV.
Select Reset.
Wait while your network is checked, then select Confirm.
Now, follow the on-screen instructions to:
- Connect to a Sky hub
- Connect to a router from another provider
- Connect with an Ethernet cable instead of WiFi

MikeAlanR

Re: Cannot Update Sky Glass

Jadelbxx — Fri, 03 Jan 2025 14:40:04 GMT

Thank you for this. However, as this was my initial set up, the home button did not work and I could not access settings.

However, I connected an Ethernet cable to my TV and it over rode the wifi it was trying to connect to.

My sky glass works perfectly now.