topic Re: Poor WiFi/Streaming in Sky Glass

Poor WiFi/Streaming

SFISHER74932 — Wed, 01 Jan 2025 16:50:28 GMT

Good Evening, I have fibre to the House and generally have around 6 devices connected to the hub, including the Puck, Glass TV and a 2-3 phones and one computer. Not all connected at the same time but the speed is so bad from the WiFi is so poor that the Glass TV buffers on a regular basis, takes some time to load, speech and pictures fall out of sync. It's a really poor service. The Router is less than 1m from the incoming fibre box, then the TV is around 12ft from the router, with only 1 wall in the way. How can the sky router be so poor ?!

Re: Poor WiFi/Streaming

Jporch316 — Wed, 01 Jan 2025 18:00:50 GMT

@SFISHER74932 wrote:
Good Evening, I have fibre to the House and generally have around 6 devices connected to the hub, including the Puck, Glass TV and a 2-3 phones and one computer. Not all connected at the same time but the speed is so bad from the WiFi is so poor that the Glass TV buffers on a regular basis, takes some time to load, speech and pictures fall out of sync. It's a really poor service. The Router is less than 1m from the incoming fibre box, then the TV is around 12ft from the router, with only 1 wall in the way. How can the sky router be so poor ?!

what speed is your internet ? Also what speed is listed in your my sky app when you run a line speed test ?

Providing your line is working as expected the first thing to check is the speed you are receiving on the glass . Do this by opening the Netflix app and going to settings. Then go to network and run the network check. You will need at least 30mb to 35mb run effectively.

The best way to overcome the issue is to use a set of inexpensive powerline adapters to connect the tv directly to the router.

Re: Poor WiFi/Streaming

SFISHER74932 — Thu, 02 Jan 2025 09:02:42 GMT

Our Internet is guaranteed 400mbs, it is showing as 500mbs on the router but only 55/56 by wireless, only 15 ft away from the router

Re: Poor WiFi/Streaming

Exiled-in-HH — Thu, 02 Jan 2025 11:31:32 GMT

Who is your ISP?

Re: Poor WiFi/Streaming

SFISHER74932 — Thu, 02 Jan 2025 11:57:59 GMT

Sky is my ISP

Re: Poor WiFi/Streaming

Exiled-in-HH — Thu, 02 Jan 2025 13:12:27 GMT

What is the nature of the construction of the wall?

Have you tried a powerline network connection?

Re: Poor WiFi/Streaming

SFISHER74932 — Thu, 02 Jan 2025 13:14:45 GMT

It's only breeze block with no steel in it, there is a wooden door that's only pine, so soft and not dense

Wiring direct is not an option here

Re: Poor WiFi/Streaming

TimmyBGood — Thu, 02 Jan 2025 16:45:15 GMT

@SFISHER74932 wrote:
How can the sky router be so poor ?!

If that's a white Max Hub, repeated posts in the Sky Broadband forum appear to indicate it struggles in some properties.

Re: Poor WiFi/Streaming

SFISHER74932 — Thu, 02 Jan 2025 17:02:15 GMT

No it's the new black one, only around 6 months old

Re: Poor WiFi/Streaming

Exiled-in-HH — Thu, 02 Jan 2025 17:44:18 GMT

@SFISHER74932 wrote:
It's only breeze block with no steel in it, there is a wooden door that's only pine, so soft and not dense

Wiring direct is not an option here

Direct Ethernet cabling is not required for powerline networking just the rooms being on the same ringmain ... are the rooms on different ringmains?

Re: Poor WiFi/Streaming

SFISHER74932 — Thu, 02 Jan 2025 18:41:53 GMT

No the same

Re: Poor WiFi/Streaming

Exiled-in-HH — Thu, 02 Jan 2025 19:28:11 GMT

There's a good chance a powerline networking connection might work😉

Re: Poor WiFi/Streaming

Jon165 — Sun, 09 Nov 2025 15:09:06 GMT

I have the same problem. Internet is fine, other devices work ok, but the TV sound is out of sync and Netflix, Amazon will not work without major glitching

Re: Poor WiFi/Streaming

Hunter2660 — Sun, 09 Nov 2025 16:17:38 GMT

First thing is to check the speed. Open the Netflix app on the Glass TV, go to the help section, click on check network connection, and see what speed the TV is actually receiving