topic Re: Sky glass in Sky Glass

Sky glass

Tricia82 — Tue, 31 Dec 2024 17:01:48 GMT

I have sky glass and my continue watching tab has dissapeared has anyone else got same issue and any ideas what to do to get back done reset and still nothing

Re: Sky glass

Jporch316 — Tue, 31 Dec 2024 17:13:00 GMT

@Tricia82 wrote:
I have sky glass and my continue watching tab has dissapeared has anyone else got same issue and any ideas what to do to get back done reset and still nothing

Have you tried pulling the plug totally for 5 mins ?

or have you opted out of the data collection process on your account ? I believe this is required to track your viewing

Re: Sky glass

Tricia82 — Tue, 31 Dec 2024 17:18:48 GMT

It was fine yesterday and yes done all that and nothing

Re: Sky glass

Tricia82 — Tue, 31 Dec 2024 17:21:18 GMT

Everything is switched on on my account

Re: Sky glass

Tricia82 — Tue, 31 Dec 2024 17:35:48 GMT

It is the same on my sky stream puck in bedroom it not showing

Re: Sky glass

Jporch316 — Tue, 31 Dec 2024 17:40:29 GMT

@Tricia82 wrote:
I have sky glass and my continue watching tab has dissapeared has anyone else got same issue and any ideas what to do to get back done reset and still nothing

Are you sure you haven't changed the data settings ...... if not it may be worth you checking they are on - see link below on how to do it

https://www.sky.com/help/articles/gdpr#:~:text=Select%20My%20Details%20from%20the,them%20to%20on%20or%20off.

Re: Sky glass

Tricia82 — Tue, 31 Dec 2024 17:56:32 GMT

Yes it all on

Re: Sky glass

Jporch316 — Tue, 31 Dec 2024 18:02:34 GMT

I will escalate your post to the online community support team - it will be later this week before they sent you a message due to the bank holiday

Lockout for an invitation to chat from them

Re: Sky glass

MarkGoldsmith — Tue, 31 Dec 2024 18:30:16 GMT

It might be worth turning the Data & Personalisation setting OFF, clicking save then a few minutes later turning it back on again.

It may take a little while for the CW rail to repopulate but it should work as its worked for others who havd had a similar issue in the past.

Re: Sky glass

Tricia82 — Tue, 31 Dec 2024 18:37:18 GMT

Hasn't got save option

Re: Sky glass

Tricia82 — Tue, 31 Dec 2024 19:07:50 GMT

How long does cw rail take roughly to come back after switching settings on and off

Re: Sky glass

MarkGoldsmith — Wed, 01 Jan 2025 16:33:23 GMT

I believe it can take a couple of days for it to repopulate

Re: Sky glass

Tricia82 — Wed, 01 Jan 2025 17:27:11 GMT

It comes back and I watched something and it still showing have 28 minutes left to watch even though watched to the end how do I sort this

Re: Sky glass

Jporch316 — Wed, 01 Jan 2025 17:28:39 GMT

@Tricia82 wrote:
It comes back and I watched something and it still showing have 28 minutes left to watch even though watched to the end how do I sort this

It will update itself in time

Re: Sky glass

Addie15 — Thu, 02 Jan 2025 09:47:00 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Tricia82.