topic Re: Incorrect pin in Sky Glass

Incorrect pin

Beck8 — Tue, 31 Dec 2024 18:37:31 GMT

Our sky glass was reset and asked for the pin it said incorrect so we have trued to reset using the forget your pin. After adding thw four digits of our payment method and putting in a new pin it is still showing as incorrect. We can't access the tele!!

Re: Incorrect pin

Mark39 — Tue, 31 Dec 2024 18:42:49 GMT

By default it's the last 4 digits of your mobile number.

Re: Incorrect pin

Jporch316 — Tue, 31 Dec 2024 20:38:21 GMT

@Beck8 wrote:
Our sky glass was reset and asked for the pin it said incorrect so we have trued to reset using the forget your pin. After adding thw four digits of our payment method and putting in a new pin it is still showing as incorrect. We can't access the tele!!

when you see the request for a pin come on the screen pull the plug on the tv. Plug the tv back in and When it boots back up it should skip the pin screen

Re: Incorrect pin

Michelle301 — Tue, 03 Mar 2026 23:35:22 GMT

We are having the exact same issue. Screen stuck on incorrect pin screen. Tv wasn't turning on prior to this so did a reset. Now won't move from that screen