topic Re: Incorrect region on Sky Glass in Sky Glass

Incorrect region on Sky Glass

Gill71 — Mon, 18 Nov 2024 19:21:25 GMT

I moved from Northamptonshire to Northumberland 18 months ago then to Weardale 4 months ago but still have the regional channels for the East of England. I have spoken to Sky on a few occasions and they said it would change within 48 hours but this has never happened. It is very frustrating to not be able to get local news and events. Can anyone help?

Re: Incorrect region on Sky Glass

mikealanr — Mon, 18 Nov 2024 19:24:59 GMT

Hi @Gill71

We are fellow subscribers here on the forum. However I have escalated you post to Sky. They will reach out via the chat bubble as outlined here: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

MikeAlanR

Re: Incorrect region on Sky Glass

Gill71 — Mon, 18 Nov 2024 19:40:54 GMT

Many thanks, look forward to that.

Re: Incorrect region on Sky Glass

Rachel1911 — Fri, 27 Dec 2024 19:21:24 GMT

Hi Gill,

Did you ever get a resolution on this issue from SKY? I am having the same issue having moved from Northumberland to the Isle of Lewis some six weeks ago and despite changing all app details etc, am still receiving regional news for the North East & Cumbria! Thanks in advance.

Rachel

Re: Incorrect region on Sky Glass

Gill71 — Fri, 27 Dec 2024 19:28:50 GMT

Unfortunately the answer is a big fat No!!!

Despite living in the North East for 13 months we still only get the news for the East of England.

To be honest I'm not sure it will ever get sorted but I hope you manage better than us.

Best wishes

Gill

Re: Incorrect region on Sky Glass

Rachel1911 — Fri, 27 Dec 2024 20:05:29 GMT

How frustrating! I shall try but am not hopeful! Many thanks for getting back to me.

Rachel