topic Stuck on ‘you’re connected’ screen in Sky Glass

Stuck on ‘you’re connected’ screen

Ben175 — Mon, 23 Dec 2024 22:15:07 GMT

Trying to set up stream. Everything was going well, but we got to the 'you're connected' screen after the software update, and then the screen seemed to be stuck, the remote wasn't working, and tried to reconnect it, but nothing seemed to work

Re: Stuck on ‘you’re connected’ screen

Jporch316 — Mon, 23 Dec 2024 22:29:40 GMT

@Ben175 wrote:
Trying to set up stream. Everything was going well, but we got to the 'you're connected' screen after the software update, and then the screen seemed to be stuck, the remote wasn't working, and tried to reconnect it, but nothing seemed to work

One thing to try is to get the remote really close to the sky puck as it works from infra red until the setup ends

failing that I can escalate your post to the online sky community team .... although as it's Xmas it may be worth running through the troubleshooting with sky over the phone.

see below for troubleshooting or resetting your sky stream

https://www.sky.com/help/articles/power-issue-help-sky-glass-sky-stream-puck

Re: Stuck on ‘you’re connected’ screen

Jporch316 — Mon, 23 Dec 2024 22:30:29 GMT

That is assuming you be pulled the plug for a few minutes to see if a fresh setup will work ....