topic Another faulty tv sent in Sky Glass

Another faulty tv sent

Sonia14 — Sat, 21 Dec 2024 09:34:04 GMT

This is the 3rd tv from sky and it's a nightmare the tv keeps freezing and won't do anything.So I go to the on and off button at the side and that doesn't work .

How do I know if they are sending new tv or reconditioned.

Re: Another faulty tv sent

GD1 — Sat, 21 Dec 2024 10:00:51 GMT

@Sonia14 If it keep freezing it can be a result of poor wifi/broadband

On the TV open Netflix, got to get Help, run connection test, what speed is being reported.

You need a minimum speed of 25mbps for HD & 35mbps for UHD, anything less and the TV will perform like it currently is, very poorly.

Re: Another faulty tv sent

Mark39 — Sat, 21 Dec 2024 09:52:57 GMT

@Sonia14 wrote:

This is the 3rd tv from sky and it's a nightmare the tv keeps freezing and won't do anything.So I go to the on and off button at the side and that doesn't work .

How do I know if they are sending new tv or reconditioned.

I agree with @GD1 . Three TVs with the same issue points to a problem at ypur end, rather than with the TVs, most likely broadband related.

Re: Another faulty tv sent

Sonia14 — Sat, 21 Dec 2024 11:36:05 GMT

I have just done test and as now it's running at 67.91 mbps.

so not connection

thanks

Re: Another faulty tv sent

GD1 — Sat, 21 Dec 2024 11:43:20 GMT

@Sonia14 And this is on the netflix app on your TV? What else is being used ? What is your broadband speed?

Re: Another faulty tv sent

Sonia14 — Sat, 21 Dec 2024 11:46:07 GMT

How do I get the speed please

Re: Another faulty tv sent

Sonia14 — Sat, 21 Dec 2024 11:48:25 GMT

My speed is saying 76

Re: Another faulty tv sent

GD1 — Sat, 21 Dec 2024 12:17:27 GMT

@Sonia14 I would try ethernet from the TV to the hub and turn the wifi off on th TV to see if this helps.

67mbps should be adequate but depends on how much usage is going on and how many people are usigng your connection

Re: Another faulty tv sent

Sonia14 — Sat, 21 Dec 2024 12:08:12 GMT

Thanks but that doesn't stop the on and off button working at the side of the tv as well.

thanks for your help

Re: Another faulty tv sent

Exiled-in-HH — Sat, 21 Dec 2024 14:51:30 GMT

The first replacement as long as it is within a few months or even first month would be new ... subsequent replacements are likely reconditioned🤔

Re: Another faulty tv sent

Sonia14 — Sat, 21 Dec 2024 15:12:33 GMT

Why do they send reconditioned tv out when your paying all that money

Sonia

Re: Another faulty tv sent

Ellie_TV — Sat, 21 Dec 2024 15:37:53 GMT

@Sonia14 wrote:
Why do they send reconditioned tv out when your paying all that money
Sonia

Sky Glass is a mass-produced TV. There are more of them around due to there only being a single model available (in different sizes).
The churn rate on them is quite high due to the increased numbers, so it's economically and environmentally better for Sky to send out reconditioned sets.
With the arrival of Sky Glass version 2 next year (launching in February) the original model will likely stop production at some point fairly soon and the option to upgrade to the newer model will become available. This will likely come at additional cost.

Re: Another faulty tv sent

Sonia14 — Sat, 21 Dec 2024 16:09:36 GMT

I won't be paying no more extra money had nothing but trouble from day one fed up