Cannot watch Discovery+

SWB08 — Thu, 19 Dec 2024 19:02:26 GMT

Discovery+ will not let me watch any program from this channel. It asks me to log in via the QR code which I do then a black screen appears asking me to upgrade my pass using my mobile (which I've just done). Nothing happens when I choose "retry".

Re: Cannot watch Discovery+

Fothergill1 — Thu, 19 Dec 2024 19:18:04 GMT

Hi @SWB08 Have you by any chance moved to Glass from Sky HD or Sky Q? If so all your Marketplace subscriptions are cancelled and you have to re-register (see the following link)

https://www.sky.com/help/articles/sky-marketplace-upgrade

You should be able to re-register as follows:

Go to the bottom of the home page and select the following in this order: MySky / your products / (enter your PIN) / App Subscriptions

Select App subscriptions / Current / and then Discovery + Monthly. Hopefully it will say £0 per month whilst you have a Sky TV subscription. If so select Activate subscription.

Also, see the following link:

https://www.sky.com/help/articles/sky-marketplace-subscribe-to-discovery-plus

If you still can't watch Discovery + try calling Sky for some troubleshooting or contact Discovery who according to other posts on the forum can be very helpful.

topic Re: Cannot watch Discovery+ in Sky Glass

Cannot watch Discovery+

Re: Cannot watch Discovery+