https://helpforum.sky.com/t5/Sky-Glass/Sky-puck-software-error/m-p/4856913#M155658 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4283123">@Seanscarah</a>,</P><P>&nbsp;</P><P>Follow the instructions outlined here:&nbsp;<A href="https://www.sky.com/help/home/sky-tv/sky-tv-stream/setting-up-sky-stream/articles/sky-glass-software-error" target="_blank" rel="noopener">Software error | Sky Help | Sky.com | Sky Help | Sky.com</A><BR /><BR />Namely the recovery process. If that doesn't work you will need to call Sky (we are fellow subscribers here on the community)</P><P>&nbsp;</P><P>MikeAlanR</P> Thu, 19 Dec 2024 09:12:12 GMT mikealanr 2024-12-19T09:12:12Z https://helpforum.sky.com/t5/Sky-Glass/Sky-puck-software-error/m-p/4856841#M155657 <P>Screen froze I restarted it and now have software issue, I scanned the QR code and went through all the steps including plugging in Ethernet cable and still it says software error what do I do now ?&nbsp;</P> Thu, 19 Dec 2024 07:18:45 GMT https://helpforum.sky.com/t5/Sky-Glass/Sky-puck-software-error/m-p/4856841#M155657 Seanscarah 2024-12-19T07:18:45Z https://helpforum.sky.com/t5/Sky-Glass/Sky-puck-software-error/m-p/4856913#M155658 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4283123">@Seanscarah</a>,</P><P>&nbsp;</P><P>Follow the instructions outlined here:&nbsp;<A href="https://www.sky.com/help/home/sky-tv/sky-tv-stream/setting-up-sky-stream/articles/sky-glass-software-error" target="_blank" rel="noopener">Software error | Sky Help | Sky.com | Sky Help | Sky.com</A><BR /><BR />Namely the recovery process. If that doesn't work you will need to call Sky (we are fellow subscribers here on the community)</P><P>&nbsp;</P><P>MikeAlanR</P> Thu, 19 Dec 2024 09:12:12 GMT https://helpforum.sky.com/t5/Sky-Glass/Sky-puck-software-error/m-p/4856913#M155658 mikealanr 2024-12-19T09:12:12Z