https://helpforum.sky.com/t5/Sky-Glass/New-broadband-says-connected-nothing-loads/m-p/4855065#M155485 <P>This morning I got new broadband fitted, from community fibre. Previously I was with plusnet.</P><P>My Sky Glass is connected to the new WiFi fine and working, as is everything else in the house.&nbsp;</P><P>Except for my Puck, which is in the bedroom.&nbsp;</P><P>Plusnet speed was around 60Mb.</P><P>Community fibre speed is about 200Mb (according to a speed test on my phone, in the bedroom next to the TV).&nbsp;</P><P>The puck connects to WiFi fine, and appears to stay connected.&nbsp;</P><P>But channels or saved programmes only load sometimes, and when they do, take ages. I've also noticed a lag between picture and sound.&nbsp;</P><P>&nbsp;</P><P>Any suggestions on how I can solve this?&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Tue, 17 Dec 2024 14:03:15 GMT Dawnf1 2024-12-17T14:03:15Z https://helpforum.sky.com/t5/Sky-Glass/New-broadband-says-connected-nothing-loads/m-p/4855065#M155485 <P>This morning I got new broadband fitted, from community fibre. Previously I was with plusnet.</P><P>My Sky Glass is connected to the new WiFi fine and working, as is everything else in the house.&nbsp;</P><P>Except for my Puck, which is in the bedroom.&nbsp;</P><P>Plusnet speed was around 60Mb.</P><P>Community fibre speed is about 200Mb (according to a speed test on my phone, in the bedroom next to the TV).&nbsp;</P><P>The puck connects to WiFi fine, and appears to stay connected.&nbsp;</P><P>But channels or saved programmes only load sometimes, and when they do, take ages. I've also noticed a lag between picture and sound.&nbsp;</P><P>&nbsp;</P><P>Any suggestions on how I can solve this?&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Tue, 17 Dec 2024 14:03:15 GMT https://helpforum.sky.com/t5/Sky-Glass/New-broadband-says-connected-nothing-loads/m-p/4855065#M155485 Dawnf1 2024-12-17T14:03:15Z https://helpforum.sky.com/t5/Sky-Glass/New-broadband-says-connected-nothing-loads/m-p/4855856#M155533 <P>Hi <SPAN style="color:var(--ck-color-mention-text);"><SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3498909">@Dawnf1</a></SPAN></SPAN>&nbsp;</P> <P>&nbsp;</P> <P>Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.</P> <P>Just look out for the chat bubble to start the conversation.</P> <P>&nbsp;</P> <P>Here's more information on how Community Messaging works - <A href="https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147" target="_blank">https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147</A></P> Wed, 18 Dec 2024 08:30:39 GMT https://helpforum.sky.com/t5/Sky-Glass/New-broadband-says-connected-nothing-loads/m-p/4855856#M155533 Tom-W19 2024-12-18T08:30:39Z