topic Re: Everything says technical fault since 00:20? in Sky Glass

Everything says technical fault since 00:20?

Heymacarenaboi — Mon, 16 Dec 2024 00:33:28 GMT

So everything just says technical fault I was watching TV and then I fast forwarded a program I was watching and it went to black screen. I've Turned it off and on again. Reset/refreshed apps checked for updates. Still no difference? Any ideas?

Re: Everything says technical fault since 00:20?

Heymacarenaboi — Mon, 16 Dec 2024 00:49:50 GMT

I think I'm going to have to contact sky as not on the latest update according to the discussions I've just read. Technical fault now gone though

Re: Everything says technical fault since 00:20?

Billyproudfoot — Mon, 16 Dec 2024 02:43:02 GMT

I had this message sine about 20:05 last night. I've just about had enough of sky glass.

Re: Everything says technical fault since 00:20?

Fothergill1 — Mon, 16 Dec 2024 10:52:05 GMT

Hi @Heymacarenaboi and @Billyproudfoot This obviously shouldn't be happening but it has been reported a number of times. I get the same message from time to time on my puck. It appears to be a software glitch which is usually resolved by a restart/reboot of your Glass TV or Stream puck.

Go to Settings > System Management > Resets & Updates > Restart device.. It takes about 3 minutes to completely reboot. You will have a blank screen for a couple of minutes before the Sky logo appears so don’t worry when it appears as though nothing is happening.

Good luck 🤞

Re: Everything says technical fault since 00:20?

Heymacarenaboi — Tue, 17 Dec 2024 10:42:00 GMT

Thanks for your reply.

I had tried all the above. But I've just spoken to a lovely lady at sky and we've worked through it. It was the system update and an issue with connectivity.

When you reboot/reset/restart the 'Use WiFi' I'm advanced settings reset to the on position. Which caused my ethernet connection to get a bit confused so I've now reconnected with WiFi and the update came through so all good.

So if anyone else is having the issue make sure your on QS034. And your connection settings are correct too 😊

Re: Everything says technical fault since 00:20?

Heymacarenaboi — Tue, 17 Dec 2024 10:43:49 GMT

Maybe give this a go.

Im back up and running and all issues have been resolved now.

'I had tried all the above. But I've just spoken to a lovely lady at sky and we've worked through it. It was the system update and an issue with connectivity.

So if anyone else is having the issue make sure your on QS034. And your connection settings are correct too 😊'

Hope this helps? @Billyproudfoot