https://helpforum.sky.com/t5/Sky-Glass/TV-goes-off/m-p/4853614#M155419 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4280130">@Lou81TT</a>&nbsp;</P><P>&nbsp;</P><P>Related to poor internet connection. Try a power down for a few minutes in the first instance. But you will need to provide more information such as ISP, broadband speed, has it worked previously? Is this a new install etc?</P><P>&nbsp;</P><P>We are fellow subscribers and have no information about your set up unless you tell us.</P><P>&nbsp;</P><P>MikeAlanR</P> Sun, 15 Dec 2024 21:37:01 GMT mikealanr 2024-12-15T21:37:01Z https://helpforum.sky.com/t5/Sky-Glass/TV-goes-off/m-p/4853591#M155414 <P>please wait for your programme to load error and then turns off</P> Sun, 15 Dec 2024 21:01:16 GMT https://helpforum.sky.com/t5/Sky-Glass/TV-goes-off/m-p/4853591#M155414 Lou81TT 2024-12-15T21:01:16Z https://helpforum.sky.com/t5/Sky-Glass/TV-goes-off/m-p/4853614#M155419 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4280130">@Lou81TT</a>&nbsp;</P><P>&nbsp;</P><P>Related to poor internet connection. Try a power down for a few minutes in the first instance. But you will need to provide more information such as ISP, broadband speed, has it worked previously? Is this a new install etc?</P><P>&nbsp;</P><P>We are fellow subscribers and have no information about your set up unless you tell us.</P><P>&nbsp;</P><P>MikeAlanR</P> Sun, 15 Dec 2024 21:37:01 GMT https://helpforum.sky.com/t5/Sky-Glass/TV-goes-off/m-p/4853614#M155419 mikealanr 2024-12-15T21:37:01Z