topic 2nd Glass tv not working fully. in Sky Glass

2nd Glass tv not working fully.

RichyRich1 — Sat, 14 Dec 2024 13:12:42 GMT

My father passed away recently.
He has a Sky Glass tv which is at our house now.
Our own Glass tv works perfectly well but we can't get the system to work fully on my father's tv.
Can anyone help us with this please.

Re: 2nd Glass tv not working fully.

Mark39 — Sat, 14 Dec 2024 13:30:50 GMT

Have you spoken to Sky to add the second Glass to your subscription?

Re: 2nd Glass tv not working fully.

peter-marlow+1966 — Sat, 14 Dec 2024 13:33:12 GMT

Do you whole home subscription, and have you informed sky that you now have your fathers tv now, you need a whole home subscription and to activate the tv on your sky account for it to work at your home

Re: 2nd Glass tv not working fully.

Jporch316 — Sat, 14 Dec 2024 15:33:46 GMT

It was a year ago but I purchased a used tv and with whole home already added I simply reset the tv and followed the instructions in the link below to activate it on my account .... took 5 minutes and was up and running

https://www.sky.com/help/articles/buying-sky-glass-second-hand

Re: 2nd Glass tv not working fully.

RichyRich1 — Mon, 16 Dec 2024 16:39:00 GMT

Hi,

Been in touch with Sky and they have sent me a new Sky Puck thing.
Do I have to connect the Sky Puck to my own tv for it to work ?
Rich.

Re: 2nd Glass tv not working fully.

Mark39 — Mon, 16 Dec 2024 16:44:19 GMT

That's not going to get your second Glass working on its own. I wonder why they did that. Yes, you would need to connect the Puck to your own tv, though presumably you could connect it to your Glass (though that's a long-winded way,of going about it).

Re: 2nd Glass tv not working fully.

RichyRich1 — Mon, 16 Dec 2024 16:59:38 GMT

Tried connecting it to my fathers and nothing has happened. It says hold buttons 1 & 3 down together for 3 seconds on the new controller and follow instructions.
Nothing comes up on his screen.
I'll go try it in mine in a few minutes.
Rich.

Re: 2nd Glass tv not working fully.

RichyRich1 — Mon, 16 Dec 2024 17:38:37 GMT

Connected the Sky Puck to my original Glass tv hoping it would give us full accessibility on my fathers but nothing has changed.
My tv found the Puck ok.
So confusing!

Re: 2nd Glass tv not working fully.

Jporch316 — Mon, 16 Dec 2024 18:17:31 GMT

Hi @RichyRich1

@the puck is nothing to do with anything - see my answer above ☝️

you need whole home to be active then master reset the new glass tv