topic Re: No return box but labels only in Sky Glass

No return box but labels only

kr15 — Sat, 14 Dec 2024 10:50:08 GMT

I have the opposite of some people - I was sent a return label ( well, 2 different labels, one for broadband and one for sky puck ) - but they didnt send any box(es) to return it(them) in.

I just got a very thin cardbaord envelope with the letter and label in ( * 2 )

And I didnt receieve my bradband return label until after I had boxed up ( in a random box iI had ) all the equipment ( bradband, sky puck and remote etc ) based on getting the sky puck label.

Am I good to just return my 1 box with one of their labels attached ?

If not, can I split into my own two boxes ( one was for an old vodaphone router the other a desk lamp box ) and attach the labels to those ?

If not, how do I get the two required ( mandated ? ) boxes from sky ?

Re: No return box but labels only

Ellie_TV — Sat, 14 Dec 2024 12:51:18 GMT

@kr15 wrote:
I have the opposite of some people - I was sent a return label ( well, 2 different labels, one for broadband and one for sky puck ) - but they didnt send any box(es) to return it(them) in.
I just got a very thin cardbaord envelope with the letter and label in ( * 2 )
And I didnt receieve my bradband return label until after I had boxed up ( in a random box iI had ) all the equipment ( bradband, sky puck and remote etc ) based on getting the sky puck label.
Am I good to just return my 1 box with one of their labels attached ?
If not, can I split into my own two boxes ( one was for an old vodaphone router the other a desk lamp box ) and attach the labels to those ?
If not, how do I get the two required ( mandated ? ) boxes from sky ?
.

You can use any packaging material you like, you don't have to use Sky's cardboard boxes!

Just make sure you put a note inside the package with your Name, address and Sky account number. This will generally help Unipart with logging your return.

Also, take photos of the returns labels which show the barcode/tracking information - this may also come in handy at a later date if there are problems. Get a proof of posting from the post office too.

Re: No return box but labels only

kr15 — Sat, 14 Dec 2024 14:59:05 GMT

Thank you. Most helpful.