topic Re: Complaining in Sky Glass

Complaining

Lynn888 — Fri, 13 Dec 2024 20:48:04 GMT

Why does my tv sky keep cutting out

Re: Complaining

Annie+UK — Fri, 13 Dec 2024 21:08:02 GMT

You have posted in the forum for Sky GO app issues, can you expand on your problem?

Re: Complaining

parney100 — Fri, 13 Dec 2024 21:30:09 GMT

Skyglass keeps coming up with please wait for tour programme to load - I have 900mb internet speed ,the problem is not WiFi - Sky??

Re: Complaining

caesarome — Fri, 13 Dec 2024 21:37:58 GMT

@parney100

As this isn't Sky Go related I have moved this to the Sky Glass forum for you

Re: Complaining

Jporch316 — Fri, 13 Dec 2024 21:48:33 GMT

@Lynn888 wrote:
Why does my tv sky keep cutting out

try either restart tv option in settings or pulling the plug for a few minutes ... this often clears this glitch

Re: Complaining

parney100 — Fri, 13 Dec 2024 21:56:06 GMT

Yes that worked / unfortunately it happens about once

a week

Re: Complaining

Jporch316 — Fri, 13 Dec 2024 21:58:46 GMT

Can you run the network check in the Netflix app in settings

this will give us an idea of the speed of internet your glass tv is receiving

Re: Complaining

parney100 — Fri, 13 Dec 2024 22:42:09 GMT

Thanks connection speed 89 mbps have 900mpbs internet

Re: Complaining

Jporch316 — Fri, 13 Dec 2024 22:43:53 GMT

Are you connected via ethernet ? If so it may be worth connecting via wifi to see if the problems persist

Re: Complaining

parney100 — Fri, 13 Dec 2024 22:55:35 GMT

Connected via Ethernet - is it possible that WiFi if a fast connection might be quicker ?

Re: Complaining

Jporch316 — Fri, 13 Dec 2024 23:03:54 GMT

@parney100 wrote:
Connected via Ethernet - is it possible that WiFi if a fast connection might be quicker ?

The Ethernet port is a 100mb port . Theoretically you shouldn't need more than 50-60mb to run optimally. But if you have lots of connected devices then getting some extra speed via WiFi may help .

try connecting via WiFi and running the speed test again . You should get closer to your 900mb

Re: Complaining

parney100 — Fri, 13 Dec 2024 23:16:12 GMT

Thanks for advice and well worth a good tip for folks who have upgraded to faster broadband .

Take that Ethernet cable out and use the WiFi - jumped form 80mpbs to 400mps - whole interface is so much quicker