topic Re: Netflix been hacked in Sky Glass

Netflix been hacked

Alfred1982 — Wed, 11 Dec 2024 19:44:31 GMT

My Netflix has been hacked on MySky glass. I can't change anything. Set up a new account through Netflix and it just wants me to pay for it. How can I delete my Netflix linked to MySky account?

Re: Netflix been hacked

mikealanr — Wed, 11 Dec 2024 20:28:49 GMT

Hi @Alfred1982

Sky only handle billing for netflix. If you have been hacked you need to speak to netflix support as per this article: https://help.netflix.com/en/node/111934

If you want to de link your old netflix, again you need to speak to netflix as per the info here: https://www.sky.com/help/articles/apps-on-sky-q-and-glass-using-netflix

MikeAlanR

Re: Netflix been hacked

Fothergill1 — Wed, 11 Dec 2024 23:36:19 GMT

Hi @Alfred1982

As you say your account may well have been hacked. Try signing out of Netflix and then signing back in again. In addition to the links already provided by @mikealanr have a look at this one as it may help:

https://help.netflix.com/en/node/13243

If your still having problems you will need to speak to Netflix support for additional troubleshooting.