https://helpforum.sky.com/t5/Sky-Glass/Sky-glass-not-loading/m-p/4849210#M155199 <P>My sky tv is either playing films with a black screen and all I can hear is the film or it won't load anything is anybody else having issues ?&nbsp;</P> Wed, 11 Dec 2024 19:11:15 GMT Anne87 2024-12-11T19:11:15Z https://helpforum.sky.com/t5/Sky-Glass/Sky-glass-not-loading/m-p/4849210#M155199 <P>My sky tv is either playing films with a black screen and all I can hear is the film or it won't load anything is anybody else having issues ?&nbsp;</P> Wed, 11 Dec 2024 19:11:15 GMT https://helpforum.sky.com/t5/Sky-Glass/Sky-glass-not-loading/m-p/4849210#M155199 Anne87 2024-12-11T19:11:15Z https://helpforum.sky.com/t5/Sky-Glass/Sky-glass-not-loading/m-p/4849312#M155216 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3729432">@Anne87</a>&nbsp;</P><P>&nbsp;</P><P>Reboot the TV in the first instance. If you continue to have issues, have you checked that your broadband meets the minimum requirements for Glass? Sky recommend 25Mbps for HD and 30Mbps for UHD.</P><P>&nbsp;</P><P>You can check the speed you TV is getting by opening netflix and going to the left hand menu &gt; scroll down to get help? &gt; Select connection check.</P><P>&nbsp;</P><P>If you post the results, the community will do its best to off further advice.</P><P>&nbsp;</P><P>MikeAlanR</P> Wed, 11 Dec 2024 20:35:49 GMT https://helpforum.sky.com/t5/Sky-Glass/Sky-glass-not-loading/m-p/4849312#M155216 mikealanr 2024-12-11T20:35:49Z