topic Re: My5 app in Sky Glass

My5 app

Calvert8568 — Sat, 07 Dec 2024 17:02:09 GMT

Using a sky glass tv, have checked all settings it is fully up to date. But I can open my 5 app but no.programs will play..I have tried signing in and out of my5 but just get the loading circle on try to open a program, only just started this inthe last couple of days.

Re: My5 app

Addie15 — Sun, 08 Dec 2024 09:03:20 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: My5 app

Addie15 — Tue, 10 Dec 2024 09:03:29 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: My5 app

Fothergill1 — Tue, 10 Dec 2024 17:11:18 GMT

@Calvert8568 If you are still having this problem have you tried the good old standby solution of a restart/reboot? If your issue is caused by a minor software glitch this will possibly resolve it.

Go to Settings > System Management > Resets & Updates > Restart device. It takes about 3 minutes to completely reboot. You will have a blank screen for a couple of minutes before the Sky logo appears so don’t worry when this happens.

Re: My5 app

Calvert8568 — Tue, 10 Dec 2024 18:32:49 GMT

Yes still having the issue, I have Lso tried refreshing the app

Re: My5 app

Addie15 — Wed, 11 Dec 2024 09:22:39 GMT

Hi there, @Calvert8568. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: My5 app

Calvert8568 — Wed, 11 Dec 2024 09:40:27 GMT

I have managed to get it working by doing a factory reset of the sky glass tv.

Thanks for all your help