Sky Live Not Working

RichardCarder — Tue, 10 Dec 2024 14:32:47 GMT

I have just connected my Sky Live. Initially the light on the camera flashed red and after a short while it stopped and disappeared, but no white light appeared. I can not connect to video call or games. Am I connected and should a white light appear on the camera?

Re: Sky Live Not Working

mikealanr — Tue, 10 Dec 2024 16:37:18 GMT

Hi @RichardCarder

The white light only comes on when the camera is in use. Check that it USB C cable is firmly connected and ensure that you have the camera plugged into HDMI port one, it won't work in the other ports.

https://www.sky.com/help/articles/setting-up-sky-live

If that's not working, try a full power off at the mains of your glass, wait a few minutes and plug back in. The camera should flash red while the glass boots up.

If this doesn't work, try resetting the camera by using a pin as described under AP03 in this article: https://www.sky.com/help/home/sky-tv/sky-tv-glass/sky-tv-live/fix-a-problem-sky-live/articles/sky-live-error-codes

MikeAlanR

topic Re: Sky Live Not Working in Sky Glass

Sky Live Not Working

Re: Sky Live Not Working