topic Re: Sky keeps dropping out in Sky Glass

Sky keeps dropping out

Steven__ — Mon, 09 Dec 2024 15:12:58 GMT

When trying to wstch tv ghe broadband keeps dropping out and the tv comes up with the following message, There is a technical fault. Please try again later.

Re: Sky keeps dropping out

caesarome — Mon, 09 Dec 2024 16:43:04 GMT

Is this on Sky Glass or Sky Stream ?

Re: Sky keeps dropping out

Clueyuk — Mon, 09 Dec 2024 16:55:22 GMT

Programmes keep going blank then coming back. what could be the problem

Re: Sky keeps dropping out

caesarome — Mon, 09 Dec 2024 17:01:25 GMT

@Clueyuk

On what device is this happening on ?

Re: Sky keeps dropping out

SKYPETE — Mon, 09 Dec 2024 18:20:45 GMT

I have been getting the same fault across all the TV's. How do you actually talk to a human being at sky who can help solve it. I'm paying for whole home network and even though they say the signal is great it's not.

Re: Sky keeps dropping out

Clueyuk — Mon, 09 Dec 2024 18:36:35 GMT

Hi, all I did was turn sky glass and tv off at the mains for 2mins then on again, it rebooted it.

Re: Sky keeps dropping out

Steven__ — Mon, 09 Dec 2024 20:02:13 GMT

Hi , i have a sky streaming puck.

Re: Sky keeps dropping out

Mark39 — Mon, 09 Dec 2024 20:02:42 GMT

@SKYPETE wrote:
I have been getting the same fault across all the TV's. How do you actually talk to a human being at sky who can help solve it. I'm paying for whole home network and even though they say the signal is great it's not.

What that probably means is that the broadband speed to your Hub is fine, which is what Sky can see, and it's your wifi from your Hub that's the issue. That depends on the fabric of your home, interference etc.

What difficulty are you having with speaking to Sky? We may be able to guide you.

Re: Sky keeps dropping out

Steven__ — Mon, 09 Dec 2024 20:08:44 GMT

Hi, get what you are saying regarding the puck upstairs, but the one in the living room is connected to the broadband by a ethernet cable.

I haven't been able to find a phone number to book an engineer or to speak to someone.

Re: Sky keeps dropping out

SKYPETE — Mon, 09 Dec 2024 20:13:19 GMT

It's definitely the internal wi fi which whole home should cover.

Just need a number you can call and get through to someone who deals with it.

All the choices seem to lead to a robotic response!

Re: Sky keeps dropping out

Mark39 — Mon, 09 Dec 2024 20:30:35 GMT

@SKYPETE we can't post phone numbers on the forum, but you can find the number to call via the 'need more help' link tiowards the bottom of the page here: https://www.sky.com/help/home