topic Re: Shows jumping back over and over in Sky Glass

Shows jumping back over and over

Steph2609 — Tue, 03 Dec 2024 21:34:14 GMT

Im tired of this issue now, shows are getting to the end of the advets and jumping back 15/20 mins. It doesnt matter what i do it keeps happening.
i have reset the puck but its still happening and im not willing to keep resetting every day.
is there a permanent fix for this?

Re: Shows jumping back over and over

Lisa-P1987 — Wed, 04 Dec 2024 10:35:33 GMT

Hi there Steph2609 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Shows jumping back over and over

Lisa-P1987 — Fri, 06 Dec 2024 10:56:33 GMT

We are still looking to help you Steph2609 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Shows jumping back over and over

refjamie — Sun, 08 Dec 2024 21:35:37 GMT

I have this too. Did you manage to solve it?

Re: Shows jumping back over and over

Addie15 — Mon, 09 Dec 2024 08:55:36 GMT

Hi there, @refjamie. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Shows jumping back over and over

Steph2609 — Mon, 09 Dec 2024 16:36:35 GMT

This is still happening. Please escalate and contact me, its at the point now where i cannot finish programs as it just jumps back

Re: Shows jumping back over and over

Steph2609 — Mon, 09 Dec 2024 16:51:57 GMT

I have just spoken to a lovely chap on the phone at Sky, he said it is a known issue that will be resolved with the next software update but at the minute there is no fix or workaround for it.

Re: Shows jumping back over and over

WayneHD — Wed, 08 Jan 2025 17:16:16 GMT

Thank you for your post / update, we have been experiencing the same issue. Good to hear it is going to be resolved, just hope quickly, it is very frustrating!

Re: Shows jumping back over and over

Skyglass76 — Thu, 16 Jan 2025 17:41:06 GMT

I'm still having problems like this if you touch the remote the program jumps back and you find yourself watching the adverts again really poor service from sky when I told them I wanted to leave they cut the call off another tactic to hide away from the problem.

No joy trying to get hold of anyone they keep saying I will give you another number for the department you need.