topic Re: Inrernet keeps going down and sky glass error in Sky Glass

Inrernet keeps going down and sky glass error

Shaun114 — Tue, 03 Dec 2024 17:29:57 GMT

To whom I may concern our Internet keeps going down and we have no Internet. I work from home so I need to Internet. Sky glass keeps saying error which channels and going to a black screen. Over all not happy with the service and I wish to cancel the sky glass policy due to the issues keeps happening. Can you also explain why Internet keeps going down .

Re: Inrernet keeps going down and sky glass error

lettice — Tue, 03 Dec 2024 18:21:18 GMT

Sky glass relies on a reliable broadband.

So, it would be best first to look at solving your broadband issues.

Do you have Sky broadband?

If so what is your Sky package and what have you done so far to look at fixing your broadband problems?

Re: Inrernet keeps going down and sky glass error

Shaun114 — Tue, 03 Dec 2024 20:19:39 GMT

Turned it off left for 30seconds but it isn't working keeps dropping out my car needs to charge and relies on Internet connection

Re: Inrernet keeps going down and sky glass error

Jporch316 — Tue, 03 Dec 2024 20:41:06 GMT

@Shaun114

You maybe better off posting in the broadband forum. I don't think there's anything wrong with your glass tv

you may get help off the guys who post regularly in there

personally I would either call sky and tell them your broadband is down or run the line checker in the MySky app