topic Re: Pixelating issues becoming more prevalent. in Sky Glass

Pixelating issues becoming more prevalent.

AndyHaz — Sun, 01 Dec 2024 22:05:59 GMT

What is Sky Glass doing to fix the issues with channels pixelating when you watch them on the Sky Glass platform. This evening and it has happened on numerous occasions every channel is pixelating. This IS NOT a broadband or WiFi issue as watching programmes on any app Is perfect. The channels provided on Sky Glass are just not stable. I have heard it's the supply to Sky that is the issue however it's on all channels including Sky Channels. Why oh why can Sky not provide and maintain a platform that is stable?

Re: Pixelating issues becoming more prevalent.

Lisa-P1987 — Mon, 02 Dec 2024 11:26:34 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Pixelating issues becoming more prevalent.

Amy111111 — Mon, 02 Dec 2024 17:02:10 GMT

I'm having the same problem.. turning it off at the wall is only fixing it temporarily. What kind of