topic Re: Not loading since outage in Sky Glass

Not loading since outage

rendall343 — Sat, 30 Nov 2024 20:17:20 GMT

Since the outage a few months ago sky glass keeps not loading, picture and sound going oit of sync, most days we turn off at plug turn back on it sorts it for an hour then happens again weve also refreshed the wifi hub its getting very annoying

Re: Not loading since outage

Jporch316 — Sat, 30 Nov 2024 21:23:13 GMT

@rendall343 wrote:
Since the outage a few months ago sky glass keeps not loading, picture and sound going oit of sync, most days we turn off at plug turn back on it sorts it for an hour then happens again weve also refreshed the wifi hub its getting very annoying

did you carry out the reset procedure at the time?

If so it maybe worth pullling the plug for a few minutes on the glass and also rebooting your router

Re: Not loading since outage

rendall343 — Sat, 30 Nov 2024 22:27:17 GMT

Jporch316

Hi yes i rebooted at the time and i said ive unpluged the tv and rebooted my router all ready

Re: Not loading since outage

Jporch316 — Sat, 30 Nov 2024 22:50:33 GMT

Have you tried the reset network in the settings ? If that doesn't work I am able to escalate your post to the online support team

Re: Not loading since outage

rendall343 — Mon, 02 Dec 2024 15:09:56 GMT

Yep i have resorted to an upgrade on my hub we couldnt watch more than 5 minutes of tv yesturday before it went black and said wait.for.program to load or technical.issue