Lip sync picture freeze and network issue

Pete522 — Sat, 30 Nov 2024 15:57:36 GMT

Hi, I've only just got sky glass and I am having loads of problems, first of all is lip sync. No matter what I do it keeps happening. Second is that we are now experiencing picture freeze and now when I test the speed I get through the sky glass only 89mbs that's a wired Ethernet cable yet in my bedroom through the sky puck I get 179mbs which is wireless !
I am on a fibre 300 package through to !
I never ever had a problem with sky Q and at this rate they can have the Tv back

is there a fix for these problems

Re: Lip sync picture freeze and network issue

Mr+Flibbles+86 — Sun, 01 Dec 2024 11:40:04 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

topic Lip sync picture freeze and network issue in Sky Glass

Lip sync picture freeze and network issue

Re: Lip sync picture freeze and network issue